Call Center Representative

Airlink NYC is looking for Entry Level to Experienced Level applicants that wish to explore our network of opportunities in the transportation industry. Our team services thousands of passengers a day while providing world class customer service

We believe that a diverse group of talented, committed individuals, working as a team can make a difference and grow our company with us.

Responsibilities:

Provide world class customer service.
Handle inbound and outbound calls.
Meet our customers´ expectations with professional, efficient service

Perform Customer Service and Telemarketing activities.

Schedule transportation to and from Airports (JFK, LGA, and EWK).

Provide tour information to potential customers.

Qualifications:
High School Diploma / GED required (College a strong plus)
Excellent verbal and written communication skills required.
Flexible Schedule (nights, weekends and holidays).
The ability to multitask and handle heavy call volume.
Prior phone sales experience is desired.
Knowledge of computers and Microsoft software required (Word/Excel/Outlook)

We offer an hourly base salary + commission. Benefit packages are available to all full time employees.

Please send your resume and cover letter below.

Fast growing passenger service seeking motivated people to dispatch our fleet throughout the Tri State Area and manage affiliated jobs.

Job Description

Qualified candidates must have at least 3 years experience as a dispatcher or dispatch assistant and must have good knowledge of the Tri State Area. Must also have good customer service skills and be able to communicate with chauffeurs via Nextel Radio. Good company benefits and an opportunity to join a company revolutionizing the industry.

Minimum Candidate Attributes

• High School Diploma or GED.
• Minimum one year related experience
• Excellent PC skills; intermediate skill level in regard to MS Windows and Excel.
• Intermediate data entry skills.
• Excellent organizational, oral, written, listening skills, and trouble shooting skills.
• Demonstrate high level of interpersonal skills necessary to handle sensitive and emergency situations; demonstrate poise, tact and diplomacy.
• Ability to work in a fast paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks/demands.
• Must be able to speak clearly and read English in order to follow written and verbal instructions and communicate via radio and/or phone.
• Ability to meet tight deadlines and perform in high-pressure situations; "can-do" attitude.

All Shifts Available!!!