| Q: |
Why should I use your service? |
|
| A: | Go Airlink NYC provides convenient, safe and reliable transportation at prices substantially lower than NYC taxi fares. We work hard to provide you with a dependable and reliable service. We have been recognized by the Port Authority of New York & New Jersey for having the best on-time performance record of any authorized ground transportation company serving the New York City airports.
In addition, members of the New York City Associates of Hotel Concierge representing over 50 New York City, nominated Go Airlink New York City for the prestigious Golden Choice Award for Transportation Services.
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| Q: |
What are your fares
|
|
| A: |
| DESTINATION |
TO OR FROM
LGA |
TO OR FROM
JFK |
TO OR FROM
NEWARK |
| |
STARTING AT |
STARTING AT |
STARTING AT |
 |
$14 per person |
$18 per person |
$18 per
person |
| Upto 11 Passengers |
 |
$49 all passengers |
$64 all passengers |
$69 all
passengers |
| Upto 3 Passengers |
 |
$69 all passengers |
$79 all passengers |
$89 all
passengers |
| Upto 6 Passengers |
 |
$69 all passengers |
$79 all passengers |
$89 all
passengers |
| Upto 3 Passengers |
 |
$89 all passengers |
$99 all passengers |
$109 all
passengers |
| Upto 6 Passengers |
 |
$133 all passengers |
$133 all passengers |
$133 all
passengers |
| Upto 11 Passengers |
|
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Q: |
How can I find your shared vans at the airport? |
|
| A: | When you arrive to the airport, proceed to the Ground
Transportation Desk which is located near Baggage claim. There will be an agent there or next to the desk you
will find courtesy telephones, please dial #18 for Airlink. Let the
reservation representative know you have arrived and would like to be picked up. He or she
will instruct you from this point. Please
provide a copy of your voucher to the driver.
if you book a reservation
with us in advance, this does not mean a van will be waiting for you at the
curb when you arrive. Due to security considerations, airports do not allow us
to have vans lined up at the curb waiting for individual travelers. However, we
do have vans waiting close by, in a 'holding lot' near the airport. The moment
you have your luggage and inform our staff you are ready to go, you will be
entered into our system, quickly matched with others going in your direction,
and a van will be sent to pick you up promptly.
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| Q: |
Where are your pickup and drop off locations? |
|
| A: | GO Airlink New York City provides shared-ride between 20th Street
– 125th Street.
We have a large fleet of vans in service at all times to keep the number of
stops on each route at a minimum. GO Airlink NYC provides on
time, economical and safe share-ride van transfers, door-to-door in
each direction between Manhattan and JFK,
LaGuardia and Newark airports. We serve hotels,
neighborhoods, major transportation terminals and corporate offices with a
fleet of modern, comfortable vans operated by a team of professional, trained
and courteous drivers who know the City.
In addition to our Shared Ride Vans, we provide Private
Vans, Sedan and SUVs that are able to take you to anywhere in the NYC,
Connecticut, and Westchester area.
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| Q: |
How long is the trip to or from the airport? |
|
| A: | Depending
on traffic conditions, travel time varies. In general, we advice to allow 1 to
1-1/2 hours.
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| Q: |
How much room is there for luggage? |
|
| A: | The Luggage allowance is two regular suitcases and one
carry-on per passenger.
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| Q: |
For how long is my ticket valid? |
|
| A: | Tickets
are valid for the travel date they were purchased for.
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| Q: |
What are the refund policies? |
|
| A: | Should
your travel plans change you may cancel a reservation up to 24 hours prior and you
will receive a full refund.
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| Q: |
What do I do once I have purchased my ticket? |
|
| A: | Once you have finished your online booking, please revise your reservation details. If everything is fine, print out a copy and bring it with you to give to the driver.
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| Q: |
How do I arrange pickup? |
|
| A: | Reservations are required at least 12
hours prior to your departure. Please advice the Go Airlink representative if
you already hold a ticket. For Reservations
please call 212-812-9000. You can also book your transfer online and take advantage
of any online specials.
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| Q: |
What happens if my flight
arrives late?? |
|
| A: | If you
are aware of your flight arriving late, please contact us our toll free number 1-877-599-8200 or our direct line 212-812-9000. Otherwise, you can always
take the next shuttle available. To find our services at the airport, please
proceed to the Ground Transportation Desk which is located near Baggage claim. Next to the desk you will find courtesy telephones, please dial #18 for Airlink. Let the reservation representative know you have arrived
and would like to be picked up.
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| Q: |
Is my information secure? |
|
| A: | Yes, keeping your personal information and any credit card
information secure and confidential is one of our most important
responsibilities. Any information that is exchanged between your computer and
our server during the reservation process is encrypted. A secure server running
the latest 128-bit encryption handles all our payment. There is not safer way
to order online.
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