Reservation Policy

CANCELLATION POLICY

Cancellations made less than 4 hours prior to pick-up are not refundable.

REFUND POLICY

Prepaid reservations cancelled more than 4 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. 

PASSENGER SAFETY

The safety of our passengers is our highest priority. To maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

LOST ITEMS

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags, and sunglasses, in particular).

GRATUITIES

Share-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.