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FAQs

Shared Ride Questions

For reservations, please book online at or call (212) 812-9000. Our phone reservation agents are available 24 hours a day, 7 days a week.

Per each paying adult, you can one (1) child, 3 years old and under. Additional children, and children ages four (4) and over, must pay full price.

We highly recommend purchasing your tickets in advance. If you book online, you will automatically save on your total purchase. Advance reservations give you the peace of mind knowing your ride is secured and not limited to availability based on last minute request.

If you are going to the airport: The driver picks up passengers in order from the destinations furthest from the airport to the closest. Your pick-up time will depend on the relationship between your location and how many other share passengers will be picked up and their respective locations. If you are the furthest away from the airport, you will be picked up relatively early to your flight time and will have to visit other locations to pick up share passengers before arriving at the airport.

If you are leaving from the airport: The driver picks up passengers by terminal. Please understand that if you are at the first terminal for pick up, you will have priority seating in the vehicle but it may take time to travel to the other terminals to pick up share passengers before leaving the airport. After all of the passengers have been picked up from their respective terminals, the driver will drop off passengers in order of the closest destination point to the furthest. If your destination is the furthest away from the airport, you will have to wait for the other share ride passengers to be dropped off at their respective destinations before arriving at your final point.

Our logistic center and experienced dispatchers determine the best routes. Trips are created when our guests activate their reservation upon check-in. The wait time of each trip is monitored by our around-the-clock dispatchers.

Advance reservations from the airport are highly recommended because those guests will be assigned vans first, before walk-up guests. Walk-ups will be added to existing trips as seats are available.

At GO Airlink, we are committed to providing exceptional service, which means getting you to the airport in plenty of time. Our pick up times take into consideration external factors like traffic, construction, street closures, weather conditions and any other crazy situations the Big Apple wants to throw at us. If you have a desired pick up time closer to your flight time, we would be happy to book that for you but if you ride outside of our recommended times, you will be riding at your own risk.

Boarding and Luggage Questions

For reservations booked online or by calling our customer service department at 212.812.9000, there is no need to call and reconfirm your pickup time, we’ll be ready for you!

For all pick-ups at the airport, once you have collected your luggage, please follow the signs to the Welcome Center located in each terminal and press the Ready Now button from the link we provided in the text message you received upon arrival.

Our luggage policy reflects that of the airlines. For each passenger, one checked bag and one carry-on item is accommodated free of charge. Extra fees may apply if you exceed the luggage policy. Items such as golf clubs, bikes, skis and snowboards, surfboards etc. may require you to reserve a exclusive van service.

Airport Delays and Cancellations

We ask for your flight information when booking your ride, and our logistic system was developed uniquely to us and have the capability to track your flight. So rest assure we will know before hand of your delayed flight. So short delays will not affect your reservation. When your flight arrives we’ll be there for you.

If your flight has changed or cancel, please call our team as soon as possible to notify our customer service representatives who can then note the change in your reservation and alert our logistic team. Customer service representative is available 24 hours a day, 7 days a week.

Should your travel plans change, you may cancel or change a reservation online up to 4 hours prior to your shuttle. You can also call (212) 812-9000 to notify a GO Airlink Customer Service Representative about any changes. Agents are available 24 hours a day, 7 days a week.

Refunds and Payments

We understand travel plans may change, so we offer a simple cancellation policy. Cancellations made less than 4 hours prior to pick-up time are not refundable. 

Cancellations made more than 4 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee.

Prepaid reservations cancelled more than 4 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. 

We accept Visa, MasterCard, American Express and Discover cards. If you are having difficulty completing the reservation with an international credit card, please call our customer service department toll free at 877-599-8200 and one of our representative will more that gladly help you with your request, 24 hours a day, 7 days a week.

For internet bookings on our website, we accept Visa, MasterCard, American Express and Discover cards. We also welcome cash payment. Please call a customer service representative who will happily assist you with reserving your ride.

For group bookings made by email, phone or fax, the same credit cards are accepted. Company and school checks are also accepted at least two weeks in advance of service..

General FAQs

Traffic, weather or when there is more business than what we anticipated may delay our vans driving to and from the airport. We do our best to make sure our service runs as seamless as possible, but New York City has many external factors that may effect this. If your van is running behind, call us 212-812-9000 and we will try to get you an update.

Yes, there is not safer way to order online. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is encrypted. A secure server running the latest 128-bit encryption handles all our payment. On your final checkout page, you will see a blue box that says “Trustwave”, you can click this blue box at any time and it will verify that Airlink is update to date on payment and information security.

GO Airlink policy regarding the accommodation of animals on our vehicles is designed to ensure adequate space for the kennel, your luggage, and baggage of other passengers in our vans. All animals – excluding service animals- must be kenneled (or in a lap carrier) to board the vehicle. The restrictions do not affect service animals, which rides for free with advance notice. Guest with pet allergies are advised that other passengers on our vehicle may be traveling with a pet or service animal.

Official Licensee

GO Airlink NYC is an official licensee of the Port Authority of NY & NJ

Fast & Reliable

Recognized as having the best on-time record of any ground transportation company in NYC.

Every Day Low Rates

Simple, Flat Rate Pricing—Any Time, Any Day with shared rides starting at just $29. No hidden fees. The price we quote you is the price you pay.

Worry-Free Booking

Book your ride in minutes and let us take care of the rest! We track your flight to ensure we’ll be there on time and meet you curbside in your terminal.