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Shared Ride Questions
How do I make my reservation for shared ride service?
For reservations, please book online at or call (212) 812-9000. Our phone reservation agents are available 24 hours a day, 7 days a week.
What are your fares for children?
Per each paying adult, you can one (1) child, 3 years old and under. Additional children, and children ages four (4) and over, must pay full price.
Should I book my shared ride service in advance?
We highly recommend purchasing your tickets in advance. If you book online, you will automatically save on your total purchase. Advance reservations give you the peace of mind knowing your ride is secured and not limited to availability based on last minute request.
How Does Shared Ride Shuttle Work?
If you are going to the airport: The driver picks up passengers in order from the destinations furthest from the airport to the closest. Your pick-up time will depend on the relationship between your location and how many other share passengers will be picked up and their respective locations. If you are the furthest away from the airport, you will be picked up relatively early to your flight time and will have to visit other locations to pick up share passengers before arriving at the airport.
If you are leaving from the airport: The driver picks up passengers by terminal. Please understand that if you are at the first terminal for pick up, you will have priority seating in the vehicle but it may take time to travel to the other terminals to pick up share passengers before leaving the airport. After all of the passengers have been picked up from their respective terminals, the driver will drop off passengers in order of the closest destination point to the furthest. If your destination is the furthest away from the airport, you will have to wait for the other share ride passengers to be dropped off at their respective destinations before arriving at your final point.
How is my van assigned and trip routed?
Our logistic center and experienced dispatchers determine the best routes. Trips are created when our guests activate their reservation upon check-in. The wait time of each trip is monitored by our around-the-clock dispatchers.
Advance reservations from the airport are highly recommended because those guests will be assigned vans first, before walk-up guests. Walk-ups will be added to existing trips as seats are available.
Why is my pick up time so much earlier than my flight time?
At GO Airlink, we are committed to providing exceptional service, which means getting you to the airport in plenty of time. Our pick up times take into consideration external factors like traffic, construction, street closures, weather conditions and any other crazy situations the Big Apple wants to throw at us. If you have a desired pick up time closer to your flight time, we would be happy to book that for you but if you ride outside of our recommended times, you will be riding at your own risk.
Boarding and Luggage Questions
Do I need to call and reconfirm my pick up time before the shuttle?
For reservations booked online or by calling our customer service department at 212.812.9000, there is no need to call and reconfirm your pickup time, we’ll be ready for you!
For all pick-ups at the airport, once you have collected your luggage, please follow the signs to the Welcome Center located in each terminal and call extension #18 from a courtesy phone. This will connect you directly to us.
What are the restrictions on luggage for share ride shuttle?
Our luggage policy reflects that of the airlines. For each passenger, one checked bag and one carry-on item is accommodated free of charge. Extra fees may apply if you exceed the luggage policy. Items such as golf clubs, bikes, skis and snowboards, surfboards etc. may require you to reserve a exclusive van service.
Airport Delays and Cancellations
What if my flight is delayed?
We ask for your flight information when booking your ride, and our logistic system was developed uniquely to us and have the capability to track your flight. So rest assure we will know before hand of your delayed flight. So short delays will not affect your reservation. When your flight arrives we’ll be there for you.
What do I do if my flight has changed or canceled?
If your flight has changed or cancel, please call our team as soon as possible to notify our customer service representatives who can then note the change in your reservation and alert our logistic team. Customer service representative is available 24 hours a day, 7 days a week.
How do I change information in my reservation?
Should your travel plans change, you may cancel or change a reservation online up to 4 hours prior to your shuttle. You can also call (212) 812-9000 to notify a GO Airlink Customer Service Representative about any changes. Agents are available 24 hours a day, 7 days a week.
Refunds and Payments
How do I cancel my ride?
We understand travel plans may change, so we offer a simple cancellation policy. Cancellations received up to 4 hours before your scheduled pick-up time are fully refundable. GO Airlink is unable to refund payment if cancelled with less than four hours notice prior to pickup time or in the event of a no-show.
How do I book a shuttle if I have an international credit card?
We accept Visa, MasterCard, American Express and Discover cards. If you are having difficulty completing the reservation with an international credit card, please call our customer service department toll free at 877-599-8200 and one of our representative will more that gladly help you with your request, 24 hours a day, 7 days a week.
What forms of payment are accepted?
For internet bookings on our website, we accept Visa, MasterCard, American Express and Discover cards. We also welcome cash payment. Please call a customer service representative who will happily assist you with reserving your ride.
For group bookings made by email, phone or fax, the same credit cards are accepted. Company and school checks are also accepted at least two weeks in advance of service..
What if my shared ride shuttle is running late?
Traffic, weather or when there is more business than what we anticipated may delay our vans driving to and from the airport. We do our best to make sure our service runs as seamless as possible, but New York City has many external factors that may effect this. If your van is running behind, call us 212-812-9000 and we will try to get you an update.
Is my information secure?
Yes, there is not safer way to order online. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is encrypted. A secure server running the latest 128-bit encryption handles all our payment. On your final checkout page, you will see a blue box that says “Trustwave”, you can click this blue box at any time and it will verify that Airlink is update to date on payment and information security.
Are pets allowed on your vehicles?
GO Airlink policy regarding the accommodation of animals on our vehicles is designed to ensure adequate space for the kennel, your luggage, and baggage of other passengers in our vans. All animals – excluding service animals- must be kenneled (or in a lap carrier) to board the vehicle. The restrictions do not affect service animals, which rides for free with advance notice. Guest with pet allergies are advised that other passengers on our vehicle may be traveling with a pet or service animal.