Travel plans change? Don’t worry, it happens all the time. That’s why we have a refund policy to make life easy for everyone.
If you need to change or cancel a reservation, you are welcome to do so up to 4 hours before your pickup time without a penalty. Just give us a call at 212-812-9000 - all refunds and changes will be done over the phone.
If you are looking for a status on your refund request, please fill out the form below. Please keep in mind that refunds often take 10-12 business days to be fully processed.
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