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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 287 reviews)
Excellent79%
Very good8%
Average6%
Poor7%
Terrible0%

Reviews Submitted through Google

Our group had a great experience with the driver who picked us up from EWR to our hotel. She was on time, professional, and very courteous. The ride was smooth and comfortable, and she made sure everyone in our group felt taken care of. Excellent service from start to finish — highly recommend!
Excellent communication, easy to book, great driver, smooth ride!
Our driver Hubert was fantastic! Not only did he entertain our group of 3 but he answered every question, gave great advice and changed our route to accommodate going through a tunnel. Thank you, Hubert. You made our first interaction with locals and NYC great! Will recommend Go Airlink NYC to anyone traveling to the city!
A wonderful experience
Pick up was on time and driver was pleasant and courteous.
Everyone at My Sedan has been so helpful as our travel times have fluctuated. Each interaction has been professional and friendly.
Our driver last evening, Guys, was welcoming and personable. We recommend this service.
Great communication and drivers.
On time. Safe driving. Clean car. Provided bottled water. Contentious driver. Highly recommend.
On time. Helpful. Informative.

Reviews Submitted through Our Site

I had a positive experience with goairlink. When I arrived I wasnt sure exactly where to go as I had not been to jfk. I was confused by a message I received upon arrival at jfk. I called the service and they answered quickly and directed me to where I believed I needed to be. I was told a driver would come and retrieve me. Within 10 minutes I received a call from the driver and I was on my way to my hotel. I would definitely use this service again, it was cost effective and I appreciate having a real person to talk to when there are questions or concerns.

Rebecca

Very reliable company and punctual and kind driver, excelente service

Rosa Dinzey

GO Airlink is a wonderful service! They are well organized, reliable, very affordable, and very professional. I highly recommend them for transportation to and from NYC airports! The drivers are courteous, and their website makes it easy to schedule a ride.

Rochelle Green

I had booked shared shuttle ride from JFK. For some reason the shuttle was not available, but I got free upgrade to private vechicle.

The communication with the driver was very easy through the web app, the driver was on time and the journey was good.

Exellent experience. Thank you GO Airlink NYC!

D

Got me to my location in a very timely manner

Nancie

Excellent on time service with great communication

Debbie S

I was upgraded to a private car Share ride because the van was unavailable. The driver was professional, courteous and on time. I could not have been happier!

Beth Golden

I always use GO Airlink when I fly into NYC. It’s affordable, convenient, and easy. Sometimes if the shared van isn’t available, they’ve upgraded me to a private ride and they’re really nice about it. The drivers are super professional, and the vehicles are generally really nice. Seriously can’t understand why more people don’t use this.

Kelly

Our driver Mabud texted, called and then came into our lobby when we didn’t respond immediately. AirLink sent a private car instead of a shuttle some we were likely the only ones departing so early. We had read some of reviews, but this was our best choice. Highly recommend.

Grant Patton

We had two great drivers to and from the airport to our destination. During casual conversation with our first driver we discovered that he was from Edenton N.C. where my sister taught music in the early 60’s. He was very friendly and helpful and a great driver. Our second driver was very good also and assured us that our arrival to airport would be early rather than late. Roads were closed and alternate routes had to be taken. He was very professional and courteous. We do appreciate the private car upgrade at no cost. You met your end of the contract which was to get us to airport and gave us an upgrade to met that obligation. Excellent Service !

Kenzil Summey