The summer travel season is heating up, and with more holidays and vacation getaways on the calendar, New York City’s airports are seeing heavy passenger volume. Nowhere is the pressure more visible than at Newark Liberty International Airport (EWR), where travelers have encountered an increasing number of delays, cancellations, and last-minute flight changes.
These disruptions are tied to a combination of factors, including ongoing construction, staffing shortages in the FAA’s Newark control tower, and operational strain across the system. According to ABC News, United Airlines even began offering free changes to JFK, LaGuardia, and Philadelphia in an effort to help reroute passengers affected by Newark delays. Other carriers, like Delta, have adopted similar flexible rebooking policies.
The Federal Aviation Administration has gone so far as to request airlines reduce flights in and out of Newark to ease congestion and avoid gridlock in the skies. Business Travel News reports that this move is part of a broader effort to stabilize operations as the summer travel surge continues. Travel Noire also notes that FAA staffing levels are well below expectations, which is contributing to longer wait times, fewer available slots, and a domino effect of delays across the tri-state area.
Supporting Passengers Through Sudden Flight Changes
GO Airlink NYC is responding to the situation by offering added flexibility to travelers impacted by changes at Newark. If you booked a transfer to or from EWR and your flight is reassigned to John F. Kennedy International (JFK) or LaGuardia (LGA), we will rebook your reservation at no additional charge. Same-day changes are accepted, and there are no rebooking fees.
To modify your reservation, call our 24/7 service line at 212-812-9000 and have your confirmation number ready. A team member will adjust your booking to match your new travel plans. We understand that last-minute airline changes can be stressful, especially when ground transportation needs to be updated just as quickly. Our goal is to remove that friction and make the airport-to-city portion of your trip as straightforward as possible.
This policy is part of our ongoing commitment to support travelers during periods of high disruption. Whether you are flying for business, heading out for vacation, or trying to get back home, we want you to know that your transportation will remain just as flexible as your airline ticket.
Reliable Service at Every Major NYC Airport
GO Airlink operates curbside pickup and drop-off at JFK, LGA, and EWR. This means you will never be redirected to remote lots or required to board a secondary shuttle to find your ride. Our vehicles meet passengers directly at the terminal, and our staff works from real-time flight tracking to ensure your vehicle is timed correctly with your arrival or departure.
Whether you are traveling solo or with a group, we offer options that work for every need—from shared ride shuttles to private vehicles and full group charters. Shared ride fares start around $35 per person, with discounts available for parties of three or more. Pricing is consistent and does not fluctuate based on demand, traffic, or weather conditions.
Upon arrival at the airport, passengers will receive a text message with a link to detailed instructions for meeting their driver.
For Shared Ride service: After collecting your bags, proceed to the Welcome Center in your arriving terminal and press the “Ready Now” button to be connected with your vehicle. If you experience any issues, use a white courtesy phone in the Welcome Center and dial extension #18 to speak directly with a GO Airlink NYC representative.
For Private Service: The same process applies. After collecting your bags, check your text message for pickup instructions and proceed to the Welcome Center to press “Ready Now.” If you opted for a Meet & Greet, your greeter will contact you directly. For assistance, dial extension #18 from a courtesy phone.
If you need help adjusting a current booking or have questions about upcoming travel, visit our Contact Page for additional support options.
About GO Airlink NYC
Founded in 2004, GO Airlink NYC is one of the largest and most trusted transportation providers for leisure and business travelers in New York City. We offer a full range of services, including shared ride airport shuttles, private transfers, and custom group transportation to and from all major NYC airports and cruise terminals. Every day, we serve thousands of travelers with a focus on reliability, professionalism, and hospitality.
GO Airlink is locally owned and operated, with a team that understands the unique pace and needs of New York travel. We are fully licensed by the City of New York and an official permittee of the Port Authority of New York and New Jersey, meeting or exceeding all state and federal regulatory requirements. Our transportation services are powered by proprietary smart technology and delivered by a team of experienced drivers and support staff committed to helping every customer arrive safely and on time.
Our customer service is available 24 hours a day, 7 days a week by phone and email.