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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 287 reviews)
Excellent79%
Very good8%
Average6%
Poor7%
Terrible0%

Reviews Submitted through Google

Excellent communication, easy to book, great driver, smooth ride!
Our driver Hubert was fantastic! Not only did he entertain our group of 3 but he answered every question, gave great advice and changed our route to accommodate going through a tunnel. Thank you, Hubert. You made our first interaction with locals and NYC great! Will recommend Go Airlink NYC to anyone traveling to the city!
A wonderful experience
Pick up was on time and driver was pleasant and courteous.
Everyone at My Sedan has been so helpful as our travel times have fluctuated. Each interaction has been professional and friendly.
Our driver last evening, Guys, was welcoming and personable. We recommend this service.
Great communication and drivers.
On time. Safe driving. Clean car. Provided bottled water. Contentious driver. Highly recommend.
On time. Helpful. Informative.
Great service on time and clean car. Very personable and helpful with bags and communication.

Reviews Submitted through Our Site

Easy to find and book online (NYC to JFK) but when I got no confirm email I easily spoke to a human being!(which I prefer when I have service questions) It may have been my fault I didn’t get the confirm email as I failed to put in my flight number..however after speaking to the woman I was sent the confirm email (and I had a confirm number so she could find easily that I had paid ). Next step- the day of. The driver texted me exactly where he was, the vehicle and license plate- super helpful..and was very pleasant and positive and also punctual! (all in the early morning..we left 15 minutes early which got me there earlier because I too was upgraded to a private SUV, very clean nice vehicle). Would definitely use again and recommend to anyone wanting a GREAT service to the airport.

Donna Davidge

Great service. Like many others mention a shared shuttle was not available so I was upgraded to a private sedan at no extra charge. Highly recommend this service.

J. Reaves

I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car…all to me.

Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it’s simple and cheap.

Paola

excellent

I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car…all to me.

Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it’s simple and cheap.

excellent

Go Airlink did a great job getting me from LaGuardia Airport to Grand Central Terminal. Once I landed at the airport I made my way to the welcome center to call them . The dispatcher said someone would at the pickup point in 15 minutes. What I didn’t know is that the van service wasn’t available so they sent a private vehicle ( free upgrade) to pick me up. The driver Muostafa was excellent and very friendly .Great job Go Airlink . I will be using your service again in the near future.

Thank you, T. Strang

Timothy Strang

My flight to JFK was delayed. I had booked a shared shuttle and was concerned about missing my ride. I got an upgrade to a private car as the shared shuttle wasn’t available. The helpful customer service rep confirmed that there was no extra charge.

What a pleasant surprise! The driver Oli was such a skillful and patient driver navigating the drive to Manhattan during rush hour.

I will definitely be using Go Airlink again!

Suzie D.

Great driver

Nancy

thanks great job

V

Nous avons été surclassés et sommes ravis de la compagnie !

butel

I got an upgrade to a private ride which was very welcome after a long flight. The driver was very nice and hé called me before picking me up

Samia