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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 287 reviews)
Excellent79%
Very good8%
Average6%
Poor7%
Terrible0%

Reviews Submitted through Google

Excellent communication, easy to book, great driver, smooth ride!
Our driver Hubert was fantastic! Not only did he entertain our group of 3 but he answered every question, gave great advice and changed our route to accommodate going through a tunnel. Thank you, Hubert. You made our first interaction with locals and NYC great! Will recommend Go Airlink NYC to anyone traveling to the city!
A wonderful experience
Pick up was on time and driver was pleasant and courteous.
Everyone at My Sedan has been so helpful as our travel times have fluctuated. Each interaction has been professional and friendly.
Our driver last evening, Guys, was welcoming and personable. We recommend this service.
Great communication and drivers.
On time. Safe driving. Clean car. Provided bottled water. Contentious driver. Highly recommend.
On time. Helpful. Informative.
Great service on time and clean car. Very personable and helpful with bags and communication.

Reviews Submitted through Our Site

Occasionally a long wait for the ride but it’s due to New York traffic and not the company’s fault. They respond very quickly and even upgraded me to a private sedan when the shuttle was not available. I will continue using them.

Maria

I’ve used their shuttle service a number of times (one-way and round trips) and was happy every time. Professional, on time, patient, easy to book and follow-up if needed. Truly recommend.

MS

Great service ,our driver was very kind, we had an issue with the share ride and they kindly offer to us another option and solution

Rose Gil

Great service.

Natalie

I came to New York very early in the morning (5 am). I was extremely exhausted. GoAirlink upgraded me to a private sedan. Way to go!!

A. Zohar

Great experience in both directions! Stephanie was in the airport with a sign before I could call. Andrea was early and contacted me to coordinate. Highly recommend.

Norman

Go Airlink helped make our first trip to NYC a huge success. We were a group of 8 so booked the private van from EWR to Manhattan and back. We were ready 45 minutes earlier than we had put on the booking and Gee was already on route and nearby. It was seamless. We had Andrea on the way back to the airport and she arrived right on time and was a lovely driver. Would highly recommend this service to anyone travelling to NYC.

Krista MacLellan

Great experience. Traveled from Jan 2nd – Jan 6th. Both drivers to and from the airport were there on time and had great communication. I would 100% recommend and use this service again.

Patricia Gomez

Sehr freundliche und gewissenhaften Fahrerin. Kompetente Tips für den Aufenthalt in New York.

Peter Albers

We took our first trip to NYC and used GO Airlink to take us from Newark to Mid Town Manhattan. The experience could not have been better. Our driver, Stephanie, was on time and incredibly friendly. She set the tone for our whole weekend. From minute one we felt like we were being driven to our hotel by family. She was able to give us tips on how to navigate Manhattan, good places to go and places to avoid. These insights were incredibly useful to us as first time visitors. After an amazing 3 days of Christmastime in New York, Stephanie was also our driver back to the airport. By the time we unloaded, we were actually sad to have to say goodbye. We were incredibly grateful that GO Airlink proved to be everything we hoped for in our transportation needs and we got the added bonus of meeting Stephanie, truly a great Ambassador for Go Airlink and New York City.

The Lesters