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GO Airlink Reviews

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4.7
Rated 4.7 out of 5
4.7 out of 5 stars (based on 108 reviews)
Excellent79%
Very good11%
Average7%
Poor3%
Terrible0%
Rated 4.0 out of 5

Tuvimos un buen desenlace con el uso del servicio! La comunicación desde jfk es muy mala ! Sin embargo solucionaron nuestro problema de transporte enviando un vehículo particular a recogernos! Por ende puedo decir que son prestos a solucionar y hacer bien su trabajo!

Luis Arturo Molina
Rated 5.0 out of 5

Quick, easy, and reliable. I got an upgrade on a recent visit to NYC. The drivers were friendly, professional, and on time. I would highly recommend. This will be my go to service when I visit the city again.

Leigh Thompson
Rated 5.0 out of 5

Very good and quick service !

Hugo
Rated 5.0 out of 5

I had the best experience with Go link shuttle service. My driver was so friendly, provided great communication and the ride was enjoyable. I highly recommend Go Airline NYC for your airport transportation needs. ⭐⭐⭐⭐⭐

Tina Garofalo
Rated 5.0 out of 5

Given a free upgrade, service was superb, metatarsal the airport and the driver was super friendly. Great service and would highly recommend.

Chris
Rated 4.0 out of 5

Picking up from the airport, we got a free upgrade to a private sedan and had an excellent driver who communicated well, was friendly and personable.

Picking up from the hotel, the pick-up service was on-time, however the shuttle didn’t have the company name on the outside of the van and there were several pick-ups and we almost missed out flight. For this reason, we probably won’t use the shuttle service again.

Rachel
Rated 5.0 out of 5

Great service on my recent trip to New York. We got a free upgrade to a private sedan and had an excellent driver who made sure we avoided traffic. The driver also arrived early for pick up so there was no waiting around. Highly recommend.

L Mogan
Rated 5.0 out of 5

Easy to find and book online (NYC to JFK) but when I got no confirm email I easily spoke to a human being!(which I prefer when I have service questions) It may have been my fault I didn’t get the confirm email as I failed to put in my flight number..however after speaking to the woman I was sent the confirm email (and I had a confirm number so she could find easily that I had paid ). Next step- the day of. The driver texted me exactly where he was, the vehicle and license plate- super helpful..and was very pleasant and positive and also punctual! (all in the early morning..we left 15 minutes early which got me there earlier because I too was upgraded to a private SUV, very clean nice vehicle). Would definitely use again and recommend to anyone wanting a GREAT service to the airport.

Donna Davidge
Rated 5.0 out of 5

Great service. Like many others mention a shared shuttle was not available so I was upgraded to a private sedan at no extra charge. Highly recommend this service.

J. Reaves
Rated 5.0 out of 5

I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car…all to me.

Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it’s simple and cheap.

Paola

excellent