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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
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Reviews Submitted through Google

Jenny Campbell
3 hours ago
I could not recommend enough! Worth every Penny! So convenient, nice people, and a clean environment. Thank you for helping us get to where we needed to go.
Linda R U
11 hours ago
Awesome service!!! Kabir was the best driver!
Cathy Morris
22 hours ago
Alicia (greeted me) and Ahmed (drove me) were both amazing! Will use again!
Good service
K. Stockton
1 day ago
Such a sweet man! Picked me up on time with a smile (after 12 hours of cancelled flights and rerouting, this really helped lift my mood) and drove me to my destination so fast - just the kindest man. Thank you Desgrottes!
Debbie Kay
1 day ago
Everything went very well. We had a very late arrival due to flight changes, and our driver was right there. Andy was very helpful, very friendly, and gave lots of ideas on how to enjoy the city!
Susan Beaman
1 day ago
D B S
2 days ago
Super easy! Very kind and friendly folks- great communication!
Sharon Sath
2 days ago
Our driver was 20 mins early which was great because it was pouring rain. He was very friendly and he drove so smoothly that I fell asleep almost instantly. Thank you!

Reviews Submitted through Our Site

I booked a shared ride to JFK on May 25. A name of a driver is Andrea. She is an excellent driver and was at my location before time and waited for me. She piked a couple of more people in Manhattan and we arrived at the airport on time. Also she is really attentive and nice. Thank you!

Olga

Andrea from Argentina was my driver. I couldn’t tell you what an incredibly good driver Andrea was and an excellent communicator. Andrea was ready with a smile to help me with the luggage, and had a great way of making people at ease regarding their travel plans. I wish every time I need a ride it would be Andrea. She is an asset to this company. I was really impressed with her service. I wish Andrea all the best in all areas of her life.

Monique

I used the shuttle on Friday for a six o’clock flight, and through a comedy of errors, and incorrect paperwork I ended up at JFK. I was supposed to to Laguardia. Now the driver could have just told me take a cab, but instead, he took me to Laguardia. Took us a hour and half to get there. And I know he had a 2 and half hour drive home. This man went beyond the extra mile to help me out. I would gladly use this service again, with such awesome employees. I also called in and spoke to a manger to let them know how much I appreciated all the extra effort the driver went to help someone out.

Lori Blackmon

Reliability is questionable. The ride from JFK to Grand Central station was fine. The return trip was stressful. The driver was nowhere to be found at our pickup time and place. We had to call the company where dispatch had to track him down. He did show up 10 minutes late. We were traveling to the airport. Timing is a crucial element with that. Travel is stressful enough. I don’t plan to use this service again.

Kenneth Warhola

Maria is an amazing driver and a wonderful person

She drove me to Newark from downtown Manhattan

Aniko

Great service and easy to use. Andy drove us from JFK to Grand Central. He was attentive and plenty of advice on local places to eat. Thanks for the tips Andy!

Patty

On a recent vacation to NYC we used Go Airlink for transportation from Newark to Times Square and on our departure from Times Square to LaGuardia, We were a group of three adults including one disabled and two children ages nine and fifteen. Booking was simple and easy to do online. Both drivers were prompt, polite, friendly, informative and loaded all of our luggage for us. I highly recommend this company.

Pam

Fantastic service. Efficient and reliable. Would highly recommend.

Kay

Very simple to book a ride from and to the airports in NY. The drivers were very nice.

Elizabeth D'Onofrio

Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more! Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more!

Iker