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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
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Reviews Submitted through Google

Nikki Headrick
5 hours ago
Maria Cortes
6 hours ago
Our driver was great and patience . We had car seats and went above and beyond to help us out to make sure my daughters were secured. Very friendly during our ride.
Sue Holdener
6 hours ago
Excellent ride. I arrived early but they accommodated me easily. My shuttle driver was so kind and thorough. He made sure that I had everything I needed, start to finish. Definitely recommend.
Derrick Radovich
11 hours ago
Jason King
24 hours ago
Had a awesome trip from the hotel to the airport. Our driver was very nice and friendly and we enjoyed talking to him. The SUV was very nice and clean.
Anika Kinchen
1 day ago
Ravi was our from and back to the airport! He was on time and very courteous. He gave suggestions on places to visit and eat. We would definitely choose airlink on our next trip to NYC!
Becky C
2 days ago
Kind driver, nice and clean vehicle, super service. Thank you.
Gary Urban
2 days ago
Punctual & friendly driver!
2 wonderful, professional drivers - thank you!
Carmen Sanchez
3 days ago
My driver was polite and dependable. It was an enjoyable trip.

Reviews Submitted through Our Site

Impeccable service! The team was waiting for me at the airport, and I received messages on my phone with my driver’s name and the car’s schedule. I highly recommend this service. I’m already planning my next trip!

Gabriela Pinheiro

Great service. Upgraded to Sedan. Clean car. On time. Delivered to destination without problem. I have previously used Airlink and will use it again.

Thora

Perfect ride, at the airport very quickly

Traci Kinard

had a wonderful on time experience using airlinknyc ** driver was so friendly, nice and accommodating and got me into NYC right away

I ended up having my own personal sedan instead of a shuttle bus which was an extra special bonus. I would highly recommend !

Jp Wright

My driver was very patient to help me to find her in the ocean of black SUV, car super clean, trip to my downtown hotel perfect. First experience but not the last

I recommend

Denis

I was in a bind about how best to get myself and my luggage from NYC to Newark airport for a trip abroad. (I’m 83)

My regular limousine service had raised it’s price considerably.

I looked for a shuttle service.

One I had used years ago was out of business, so, I took a chance with GO Airlink NYC.

I even took a chance on reserving the return trip when arriving at 5AM!!

I was astounded and overjoyed at how great it was!

There was no problem at all either way. On the contrary, the service was de luxe with amazing cars and drivers ON TIME!

I’m very happy and grateful and delighted to give them a good review.

Thanks for reading and THANKS

GO Airlink NYC!

Theodore Fink

I mistakenly entered my phone number, and the driver not only emailed me when he couldn’t get ahold of me, he went inside my hotel to speak to the reception desk so he could get the correct phone number. Very grateful that he took that extra step to make sure I got to the airport on time.

Amanda Rico

Helpful staff who actually answer the phone.

Ella

While I appreciated the upgrade from Shuttle service to a private car, the driver was late for my pickup. Normally that would not be an issue, however waiting out in the 13 degree cold temperature for 30minutes was not a pleasant experience. The pickup location was also not a good option as they would not allow me to wait inside and there was no where for me to go but stand in front of the building in the cold.

Once the driver came it was all good. He was apologetic and very pleasant. He did his best to get me to my destination on time.

Had it not been for the delay and waiting out in the cold, I would have given 5 stars. May suggest adding in front of port authority as a pickup location.

Simone

I ordered a shuttle ride to JFK but was pleasantly surprised when a car picked me up instead. The driver was early, polite & helpful, the ride smooth. I recommend Go Airlink to friends & family.

E. A. Manhattan