Your feedback is important to us!

GO Airlink Reviews

What's on your mind?

GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.

While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.

4.6
4.6 out of 5 stars (based on 225 reviews)
Excellent78%
Very good10%
Average6%
Poor6%
Terrible0%

Reviews Submitted through Google

"I had an excellent experience with Christopher G with Airlink NYC car service. He was punctual, professional, and incredibly helpful throughout the trip. Not only was he prompt and reliable, but he also provided fantastic suggestions on things to do while visiting New York, which made my stay even better. I truly appreciated his attentiveness and local insights. I would definitely recommend his service to anyone looking for a trustworthy and knowledgeable driver. Thank you, Christopher!
GO Airlink helped make our first trip to NYC a huge success. We were a group of 8 so booked the private van, which exceeded expectations with its roominess. We arrived at EWR earlier than expected but Gee was already on route and nearby. The whole process was seamless. We had Andrea on the way from Manhattan back to EWR and she arrived promptly and was lovely. I would highly recommend this service to anyone travelling to NYC.
Had a great experience with this service. He called when he was downstairs. My time was scheduled for 5:50, he arrived at 5:15 so my anxiety wasn’t through the roof. I got to the airport in enough time to eat breakfast.He was polite and a great driver
Good conversation and good service
Antoine is a cool cat. Good time, on time. 👍🏼
Great driver.
Antoine was the most underrated person that I’ve come across. He’s Someone who is well versed in all the stories of NYC. Make sure to also ask him about his travels, you won’t be disappointed! All in all a great experience
Antoine was our driver to the airport. The ride was very smooth, a lot of good conversations. He’s very knowledgeable about the city and provided some insights about the islands as well.
Antoine is amazing! 6 stars if I could!!!! He was the best of the best!
Antoine was fantastic! Such a great addition to our trip!
js_loader

Reviews Submitted through Our Site

Perfect and outstanding service. I live in Europe and booked Go Airlink from home. I was picked up at Newark upon arrival and also on departure, on time. Very friendly drivers. Thank you Sam and Charlie. I have recommend Go Airlink to my two friends, that are going to visit the US. They’ve already booked Go Airlink now. I will book again next year when I come back 100%. Thank you so much for your great service and fair price.

Heidi Beck Bregneberg

Pick-up and drop-off both arrival and departure was smooth. Though, there were a few minutes delay for both trips. will still give 5 star for convenience and safety.

Jhoanna Fernandez

We were very pleased when the shuttle wasn’t available we were offered private cars. The drivers were very safe and on time

joan sigmund

Driver was on time, very helpful, and quite courteous.

Would definitely use again.

B B Teague

I had an injury so needed an easy way to get from Manhattan to the JFK terminal. I booked a shuttle from Grand Central. It turns out, that I was the only passenger traveling at that time, so I ended up with a private car to the airport! The driver was lovely and helped me with my crutches. It really changed my thinking of ways to get to the airport and will definitely use GO Airlink for my next flight in a few months

Deborah

My trip from Newark to Manhattan was simple and relatively inexpensive. Booking was easy and the vehicle was clean. Highly recommend!!

Ann

Great service! I tried Go Airlink Shuttle for the first time to and from JFK for my trip to NY and they were professional, on time, extremely affordable and friendly. I will only use them in the future. When I ordered a shared ride one was not available that morning so they gave me a free upgrade to a private car! Highly recommend this company!

Annie Gustavsen

The Go Airlink service was fantastic! The entire experience from arrival to departure from NYC was great! The driver called as the plane landed to confirm pickup point, the vehicle was beautiful and clean, the driver was personable, friendly and demonstrated expert driving skills. The driver called to confirm my 6:05 am pickup to return to JFK at 5:40am and said to call when I was ready. The service was excellent. Thank you.

Karen

Ordered a pick up from Midtown Manhattan and the bus arrived on time. The driver was polite and I felt safe throughout the trip back to Newark Airport. I was apprehensive as I had booked it before I saw the negative reviews and turns out I had nothing to worry about. We did have 2 further pick ups after us all within a few blocks, however due to heavy traffic it meant the journey time was longer than I was expecting but we were dropped off with plenty of time to catch our flight home.

Please give this company a chance, yes there are negative reviews but based upon my experience I wouldn’t hesitate to use or recommend them.

Sarah Haynes

Used the shared shuttle before, but this time we got picked up both way – EWR to Manhattan then return to EWR by sedans – really good transfers, didn’t give it five stars because first driver was 25 minutes or so late picking us up.

I would certainly use again the next time I go to NYC 👍

Robert Gillis