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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 274 reviews)
Excellent80%
Very good8%
Average6%
Poor6%
Terrible0%

Reviews Submitted through Google

Very convenient way to travel from airport to our hotel. Communication was great with our driver Sounni so meeting at pick up location went smooth. Sounni was very friendly and even answered some questions I had with another leg of our stay. SUV was quite comfortable and we enjoyed the ride after being on an airplane all day. Nice way to start our vacation exploring NYC.
Very good Communication and Fast Service
Great communication driver was polite and informative
Great 5-Star service! Maria was early for pick up, so friendly and easy to talk to, she even got me to the destination earlier than expected. I would certainly recommend Go Airlink NYC to if your a need of transportation for a large group.
Driver very was professional and courteous, stayed in communication with me until he picked us up. Excellent driver, safe and patient. I would recommend this company to anyone looking for a safe reliable ride from JFK to Manhattan!
The driver was so kind and expert at getting me from the airport to the hotel told me a lot of things about New York and just was a very polite, gentle, intelligent person
Great ride. Very personable and great driver.
Good communication, no problems at all. Thanks!
Rachid was great! So friendly and nice. I would take a ride with him anytime.
Driver was on time and even arrived a little earlier. It was a nice Lincoln Town car

Reviews Submitted through Our Site

Excellent professional courteous service and looking forward to using your services again in future thanks

Joey Gaines

I booked a shared ride to JFK on 2/19/25 for a 4:00am pick up. I was informed that a Lincoln Sedan will pick me up instead. It was a wonderful upgrade from a shared van. Mohammed was quiet and got me to JFK safely.

Maria Rodriguez

Quick and comfortable ride from Midtown East to Manhattan

Eirini

Muy buen servicio! Te envían un SMS para que puedas ir viendo el recorrido del shuttle antes de llegar y puedas estar listo en el hotel.

Noel

I was able to easily connect with the driver once we landed because of a text that was sent connecting us. He was super nice and informative. The vehicle was comfortable, clean and spacious. We were there during the snow storm so our return flight got changed multiple times. Customer service was very helpful and kind when I had to repeatedly change our pick-up time. Our ride back to the airport was smooth. We will definitely use them again!

Lizette

Very good service: on time, efficient drivers, good communication. Never been to New York before: Airlink made transportation from LaGuardia to hotel in Manhattan easy.

S Roberts

We had a great experience using Go Airlink Shuttle to & from JFK International airport in NY. I went to the welcome desk at the airport. I asked if there were any hotel shuttles available. I was referred to Go Airlink. It was 69.00 for 2.people in a van shuttle. Driver was nice. He gave us some tips and was personable. For the return, we went online booked a pick up time and date. It was fairly simple. Driver was approx. 15 min., but he communicated his location and advised us due to traffic he was running a.little late. I appreciated the comminicationn from the driver. Also, I received a confirmation text that our driver was on his way and locarion. Driver was quiet and nonengaing. It was not a.big deal just an observation. Overall, we had a good experience. I would recommend and personally use them again.

Adrianne

Always a wonderful experience riding anywhere with AirLink ! The vehicles are luxurious and drivers are superb: courteous and always prompt!!!!!

Ellen Regenstein

This was a great experience when arrive at JFK Airport! The driver was prompt for pickup, the car was clean on the inside and I arrived to my destination safely without any issues.

Bryan

Overall i had a positive 3xperience. My return trip to the airport was about 20 minutes late. They did call and it caused no issues with my flight.

James