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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Heggy Gonzalez
11 hours ago
We had a large group that ended being at two different terminals both of the drivers were understanding and helped us get two both of the locations.
We had an amazing experience with our driver, Kris, for both our ride from Newark Airport to the hotel and back to the airport. He was incredibly sweet, professional, and punctual, which made traveling so much less stressful. His car was very spacious and comfortably fit all of our luggage, which we really appreciated. During the ride, Chris offered great recommendations for delicious food spots and attractions to check out while in New York. You can tell he genuinely cares about his passengers and their experience. I would absolutely recommend him to anyone looking for reliable, friendly, and comfortable transportation in NYC!
Tracy Clause
2 days ago
Perfect ride! Antoine was a treat! Very grateful for the safe ride! Thank You😊
Sonora Rae
2 days ago
Great shuttle service and very affordable.
Steven Einstein
2 days ago
My first ride with a Go Airlink NYC sedan and it was fantastic. Mostly due to my driver, Ahmed. Thank you, Ahmed for being so on it and wonderful from start to finish. Your fan,
Josette
Dawn OConnell
2 days ago
Thom Peter
3 days ago
Driver was early and drove well to the airport. Also helped with loading and unloading bags .
Kimi Kealohanui
3 days ago
Thank you. You really gave our group a peace of mind.
memed 02
3 days ago
Transport très rapide, le chauffeur très sympathique et en plus francophone donc on a pu faire un peu la discussion. Je recommande sans hésiter.
kristine coder
3 days ago
Professional, friendly, above and beyond to ensure we made it to our destination on time

Reviews Submitted through Our Site

I booked a shared ride to JFK on May 25. A name of a driver is Andrea. She is an excellent driver and was at my location before time and waited for me. She piked a couple of more people in Manhattan and we arrived at the airport on time. Also she is really attentive and nice. Thank you!

Olga

Andrea from Argentina was my driver. I couldn’t tell you what an incredibly good driver Andrea was and an excellent communicator. Andrea was ready with a smile to help me with the luggage, and had a great way of making people at ease regarding their travel plans. I wish every time I need a ride it would be Andrea. She is an asset to this company. I was really impressed with her service. I wish Andrea all the best in all areas of her life.

Monique

I used the shuttle on Friday for a six o’clock flight, and through a comedy of errors, and incorrect paperwork I ended up at JFK. I was supposed to to Laguardia. Now the driver could have just told me take a cab, but instead, he took me to Laguardia. Took us a hour and half to get there. And I know he had a 2 and half hour drive home. This man went beyond the extra mile to help me out. I would gladly use this service again, with such awesome employees. I also called in and spoke to a manger to let them know how much I appreciated all the extra effort the driver went to help someone out.

Lori Blackmon

Reliability is questionable. The ride from JFK to Grand Central station was fine. The return trip was stressful. The driver was nowhere to be found at our pickup time and place. We had to call the company where dispatch had to track him down. He did show up 10 minutes late. We were traveling to the airport. Timing is a crucial element with that. Travel is stressful enough. I don’t plan to use this service again.

Kenneth Warhola

Maria is an amazing driver and a wonderful person

She drove me to Newark from downtown Manhattan

Aniko

Great service and easy to use. Andy drove us from JFK to Grand Central. He was attentive and plenty of advice on local places to eat. Thanks for the tips Andy!

Patty

On a recent vacation to NYC we used Go Airlink for transportation from Newark to Times Square and on our departure from Times Square to LaGuardia, We were a group of three adults including one disabled and two children ages nine and fifteen. Booking was simple and easy to do online. Both drivers were prompt, polite, friendly, informative and loaded all of our luggage for us. I highly recommend this company.

Pam

Fantastic service. Efficient and reliable. Would highly recommend.

Kay

Very simple to book a ride from and to the airports in NY. The drivers were very nice.

Elizabeth D'Onofrio

Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more! Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more!

Iker