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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 291 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

The driver arrived on time to meet my plane and was courteous
Great experience for my first time in NYC in 20 years. Driver was polite, professional and got me where I needed to go. What more could you want?
Timely and friendly service!
Absolutely legendary service! If you're heading to NYC and want to skip the stress, this is it. The drivers were total pros—punctual, expert navigators, and safety-conscious. Our private van was spotless and incredibly comfortable. Don’t even think twice; this is the premium transport experience you want and deserve! I would recommend them again and again. Thanks Go Airlink NYC
Loved this service! Driver was very communicative and arrived early! Would absolutely use again!

Reviews Submitted through Our Site

I booked a shared ride to JFK on May 25. A name of a driver is Andrea. She is an excellent driver and was at my location before time and waited for me. She piked a couple of more people in Manhattan and we arrived at the airport on time. Also she is really attentive and nice. Thank you!

Olga

Andrea from Argentina was my driver. I couldn’t tell you what an incredibly good driver Andrea was and an excellent communicator. Andrea was ready with a smile to help me with the luggage, and had a great way of making people at ease regarding their travel plans. I wish every time I need a ride it would be Andrea. She is an asset to this company. I was really impressed with her service. I wish Andrea all the best in all areas of her life.

Monique

I used the shuttle on Friday for a six o’clock flight, and through a comedy of errors, and incorrect paperwork I ended up at JFK. I was supposed to to Laguardia. Now the driver could have just told me take a cab, but instead, he took me to Laguardia. Took us a hour and half to get there. And I know he had a 2 and half hour drive home. This man went beyond the extra mile to help me out. I would gladly use this service again, with such awesome employees. I also called in and spoke to a manger to let them know how much I appreciated all the extra effort the driver went to help someone out.

Lori Blackmon

Reliability is questionable. The ride from JFK to Grand Central station was fine. The return trip was stressful. The driver was nowhere to be found at our pickup time and place. We had to call the company where dispatch had to track him down. He did show up 10 minutes late. We were traveling to the airport. Timing is a crucial element with that. Travel is stressful enough. I don’t plan to use this service again.

Kenneth Warhola

Maria is an amazing driver and a wonderful person

She drove me to Newark from downtown Manhattan

Aniko

Great service and easy to use. Andy drove us from JFK to Grand Central. He was attentive and plenty of advice on local places to eat. Thanks for the tips Andy!

Patty

On a recent vacation to NYC we used Go Airlink for transportation from Newark to Times Square and on our departure from Times Square to LaGuardia, We were a group of three adults including one disabled and two children ages nine and fifteen. Booking was simple and easy to do online. Both drivers were prompt, polite, friendly, informative and loaded all of our luggage for us. I highly recommend this company.

Pam

Fantastic service. Efficient and reliable. Would highly recommend.

Kay

Very simple to book a ride from and to the airports in NY. The drivers were very nice.

Elizabeth D'Onofrio

Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more! Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more!

Iker