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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 274 reviews)
Excellent80%
Very good8%
Average6%
Poor6%
Terrible0%

Reviews Submitted through Google

Very convenient way to travel from airport to our hotel. Communication was great with our driver Sounni so meeting at pick up location went smooth. Sounni was very friendly and even answered some questions I had with another leg of our stay. SUV was quite comfortable and we enjoyed the ride after being on an airplane all day. Nice way to start our vacation exploring NYC.
Very good Communication and Fast Service
Great communication driver was polite and informative
Great 5-Star service! Maria was early for pick up, so friendly and easy to talk to, she even got me to the destination earlier than expected. I would certainly recommend Go Airlink NYC to if your a need of transportation for a large group.
Driver very was professional and courteous, stayed in communication with me until he picked us up. Excellent driver, safe and patient. I would recommend this company to anyone looking for a safe reliable ride from JFK to Manhattan!
The driver was so kind and expert at getting me from the airport to the hotel told me a lot of things about New York and just was a very polite, gentle, intelligent person
Great ride. Very personable and great driver.
Good communication, no problems at all. Thanks!
Rachid was great! So friendly and nice. I would take a ride with him anytime.
Driver was on time and even arrived a little earlier. It was a nice Lincoln Town car

Reviews Submitted through Our Site

I used the shuttle on Friday for a six o’clock flight, and through a comedy of errors, and incorrect paperwork I ended up at JFK. I was supposed to to Laguardia. Now the driver could have just told me take a cab, but instead, he took me to Laguardia. Took us a hour and half to get there. And I know he had a 2 and half hour drive home. This man went beyond the extra mile to help me out. I would gladly use this service again, with such awesome employees. I also called in and spoke to a manger to let them know how much I appreciated all the extra effort the driver went to help someone out.

Lori Blackmon

Reliability is questionable. The ride from JFK to Grand Central station was fine. The return trip was stressful. The driver was nowhere to be found at our pickup time and place. We had to call the company where dispatch had to track him down. He did show up 10 minutes late. We were traveling to the airport. Timing is a crucial element with that. Travel is stressful enough. I don’t plan to use this service again.

Kenneth Warhola

Maria is an amazing driver and a wonderful person

She drove me to Newark from downtown Manhattan

Aniko

Great service and easy to use. Andy drove us from JFK to Grand Central. He was attentive and plenty of advice on local places to eat. Thanks for the tips Andy!

Patty

On a recent vacation to NYC we used Go Airlink for transportation from Newark to Times Square and on our departure from Times Square to LaGuardia, We were a group of three adults including one disabled and two children ages nine and fifteen. Booking was simple and easy to do online. Both drivers were prompt, polite, friendly, informative and loaded all of our luggage for us. I highly recommend this company.

Pam

Fantastic service. Efficient and reliable. Would highly recommend.

Kay

Very simple to book a ride from and to the airports in NY. The drivers were very nice.

Elizabeth D'Onofrio

Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more! Great Service! Everything was perfect and very professional (all steps).

Used couple of times and will do it again. No need to search for more!

Iker

Impeccable service! The team was waiting for me at the airport, and I received messages on my phone with my driver’s name and the car’s schedule. I highly recommend this service. I’m already planning my next trip!

Gabriela Pinheiro

Great service. Upgraded to Sedan. Clean car. On time. Delivered to destination without problem. I have previously used Airlink and will use it again.

Thora