Your feedback is important to us!

GO Airlink Reviews

What's on your mind?

GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.

While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.

4.6
4.6 out of 5 stars (based on 293 reviews)
Excellent
Very good
Average
Poor
Terrible

Reviews Submitted through Google

Karen Chimarusti
2 hours ago
So grateful to have an expert to navigate us through the crazy NYC traffic. They kept track of all the delays flying into and out of the airport and adjusted their schedules so we got where we needed to be in a very timely manner.😃
Eric Larson
10 hours ago
Melissa Torres
11 hours ago
I had a last minute request for 34 travelers and GO Airlink NYC handled it beautifully. Anna Kozma was especially helpful. She was kind and very responsive. Highly recommend.
Jeffrey Truong
12 hours ago
Great ride service, punctual, with good communication.
Lindsay Sawyer
13 hours ago
Fatima Hynson
13 hours ago
Toufik was my driver who picked me up on time at the hotel in NYC today 4/2/26. He got me to JFK early enough to check in and stand in the very long line at security. I felt safe even if New Yorkers are crazy drivers. He maneuvered through the lanes with confidence. He knew his way around like the back of his hands! We also had a good conversation on the way to the airport.
When I was picked up at JFK on 3/28 I was picked up via GO Airlink shuttle and there were 4 stops before I was dropped off at my hotel. I prefer the private sedan going to the airport so I don’t have to worry about the multiple stops. It is more expensive but worth it.
Jay Mee
15 hours ago
Ernest Luna
23 hours ago
Mai Tran
2 days ago
Prompt, friendly, and clean.
Jason Kim
2 days ago
They always have great communication and do really make sure you make it to the airport on time. I’ve used their service a half dozen times and every driver has been very polite and the SUVs are super clean. Every time I call, someone picks up the phone. This is a great company

Reviews Submitted through Our Site

Première réservation et problème ! Pas reçu la confirmation. Un mail envoyé et 5 min plus tard la réponse. Service réactif et renvoie de la confirmation.

Je recommande. Maintenant plus qu’à voir comment se déroulera le transfert.

Je remettrai un nouvel avis ultérieurement.

Birak ana

We booked a private ride from LGA to our hotel in Manhattan. Stan called promptly as we were fetching our luggage. He was helpful with directions on where to meet the van. He was prompt, friendly and answered a myriad of questions from the whole crew we were traveling with on the way into the city. He was an absolute gem and we were happy to have his services today.

Jennifer N

Ride from LGA to Brooklyn cruise terminal was great. Very friendly greeter at baggage met us , escorted us to new Suburban. Great ride

Pete Lech

9093102440

Anna Scott

Our driver was Stephanie. She was very professional, helpful and friendly. She arrived early for our pick which we loved. We will definitely be using this company again.

Susie Spears

Great ride thanks

Susie Spears

I must admit , Go Airlink has really taken care of me both ways from and to JFK. I had a little problem initially with finding the driver at JFK but how there ground staff really took care and made sure about the excellent service is commendable.

I’m a very happy customer end of the day.

Khurram Hussain

I would like to thank you for the service I received yesterday for order number 768830 from JFK to the Element Hotel. I especially want to acknowledge Mrs. Andrea, who was extremely cooperative and made sure that the service she provided was of the highest standard. Her professionalism was exceptional, and she never hesitated to share any information I asked about. She truly represents the company in a wonderful way. I thank her again and hope that everyone I meet on my future trips with Go airlink will be on her level.

Magdy Eldesouky

Our ride from JFK TO NY was really good, the return ride was terrible.

Our driver Coston was not friendly, didn’t help us with our luggage and drove terribly! I got carsick on the hour ride and I never get like that. He took a personal call on speaker and was rude to the caller. You could tell he hates his job that day. He arrived 30 miniatures prior to our pickup time and was irritated that we weren’t ready, as we were eating something after a 4 hour train ride and knew we wouldn’t have time before our flight. Just not a good experience.

Karleen Mowery

Drivers polite and knowledgeable of the area. On time and clean cars. Would use again.

Leanne