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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 293 reviews)
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Reviews Submitted through Google

Lucy Plaisir
13 hours ago
Great service!
Erin
16 hours ago
Very friendly and professional-
Loved the service and our driver was lovely.
Elizabeth Supe
22 hours ago
No complain. Prompt and great experience Our driver Mohammed was very polite and we arrived in the airport safely and early. Thanks.
Michele Olden
1 day ago
This service was booked as part of my package thru Costco Travel and made our first trip to NYC very enjoyable. Communication was often and clear. Upon arrival at the airport, we were met with a greeter who took us to our driver and were dropped off at our Times Square hotel. Upon leaving, driver picked us up at the agreed upon time and location. Both rides were smooth, drivers were courteous. Having this service removed any anxiety over arranging our own transport in NYC. Would highly recommend.
I was very pleased that even with my plane delay my driver was there. He kindly gave me a water and was very polite. Thank you!
Susan Hawkins
2 days ago
Wonderful service! Safe & comfortable ride! Our first driver, Jennifer was so nice and welcoming, second driver, Tran so concerned about our safety! Great people, easy to book and took the worry about getting to and from the airport (or anywhere else for that matter.)
Thanks to Alex and Chris 6080 and Jovana Kiselica for great service!
Sari Cowsert
2 days ago
this transfer was easy, smooth, and on time!
Carrie Kelley
2 days ago
Kind, thoughtful driver with clean car . Great communication and arrived early.

Reviews Submitted through Our Site

Our experience was not good. We had a shared ride to Manhattan from LaGuardia airport. Our driver was late because he was at terminal C getting 2 people and we were to be picked up at terminal B. There were four of us in the sedan with suitcases. The people riding with us were very nice and the driver was nice. I felt sorry for our driver because he dropped the first two people off at a Hotel in a different part of Manhattan than our hotel in lower Manhattan, we were in the cab for almost one and a half hours. I felt sorry for the cab driver because of the two different locations that he had to drop us and the other people off. The Sedan was clean and the driver was good. It was just not a good experience for us being in the car for so long trying to get to our destination.

Mary

Once I arrived, the airport was unfamiliar to me. After some communication we finally connected for my p/u. I was impressed with my “private” car! I really needed a cup of coffee and since we were stuck in traffic, Ali, my driver bought me a cup. Thank you Ali, for the great ride.

m. robinson

The shuttle was not available but they sent a private car for me which I highly appreciated !

Tamara

This was our first trip to New York. Booked online and the pick up and drop off process went smoothly. Communicated exactly when the driver will be arriving at our location, name of the driver, car model, color and license plate. Car was clean and driver MD Azmol was very professional, friendly and felt safe with his driving skills after witnessing how New York drivers drive! I definitely would recommend this company.

Char

Very easy and simple to be picked up. It was my first time using Go Airlink and my first time in NYC. I didn’t have to wait long for my ride to pick me up from the airport.

Roshell

Very accommodating last min. Offred an upgrade when driver wasn’t available. Highly recommend this company. Will be using them again soon.

Jariny Morales

My private ride was an unexpected delight! I only chose the share ride bc it’s the cheapest. The whole process from start to finish was very convenient and easy. Driver was on time and professional.

Amber K

Our pickup from Newark took the stress out of arriving to NYC. The driver kept in touch and was there waiting after a particularly long period for us to get through passport control. Would use again if visiting again.

Wendy

I booked a return trip via Airlink, easy to use Web page, first ride was from JFK airport to hotel, I confirmed I landed and they sent a car and not the shared bus ride. They upgraded me with no extra charge. Driver was pleasent and chatted. He did take calls, I believe maybe work related and did not impead on the experience. Felt safe, driver got me there in good time.

Return journey – from Springhill Suites to JFK, different driver than I was expecting, very chatty, courteous and made the ride back to the airport enjoyable. Driver let me ride up front, one other family were picked up after me. Driver got us to the airport in plenty of time, felt safe, sorry didn’t catch his name or phone number. Would definitely use again.

Value for money, great service

Nasritdinov was excellent!! Definitely recommend!!!

Richard L