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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 290 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Ralph arrived early. He was kind and loaded our bags into his vehicle. The SUV was comfortable. It was a smooth ride to the airport.
Awesome experience. Organized, timely, friendly, easy and safe. Thoroughly enjoyed the experience! Thank you!
Our driver Key was the Best. The entire process was smooth as can be in busy NYC. Definitely would recommend this service to first time visitors⭐️⭐️⭐️⭐️⭐️
Kris was amazing! He made sure to keep in contact with us until he was there to pick us up. The vehicle was clean and comfortable, with plenty of room for us and our luggage. He quickly became a great tour guide too! He gave us plenty of tips and advice for our stay. He even made sure he was the one to pick us up, so the leave was just as smooth and accommodating. He deserves more than 5 stars!!

This was the first time we used this service and won’t travel again without it. There was a representative waiting for us in the airport lobby to make sure we got to our ride. The whole experience made traveling so much easier!
Incredible!
Outstanding experience. Driver was waiting for us at the airport. The vehicle was very clean and very nice large SUV. Driver was excellent. Could not of been better.
I really appreciated our driver waiting for us when we were delayed and coordinating with family in a different terminal.

Reviews Submitted through Our Site

I have used this company several times and they have always been reliable and considerate. Will continue to use them in the future.

Sherri K

I enjoyed the private ride to my hotel in New York. The driver waited outside and guided me to where he was while I was inside the airport. He was very polite and kind. His name is Oli and driver #387, great guy

Jerrold

Great service ! Highly recommended !

A.

Everything was perfect! The drivers were very nice and the service was efficient! Thank you! Looking forward to seeing you again.

Larry Phillips

I have used this service many times

Very happy with this

Sometimes it takes some time to be found at the airport but besides this

I recommend this service

Price is great as well

Rosa Martinez

For our second ride, on Oct. 3rd, we thought the driver was driving too fast. Over 45mi/hr. downtown NYC on 7th Ave. and over 80mi/hr. on the interstate. We were afraid we were going to have an accident. However he was on time by only 10 min. after the time we thought we were going to get picked up.

Sally

We waited for 45 min. for our first air link ride on Sept. 29, 2024. We thought that was too long for when our plane landed. And our plane was on time.

Sally

I used this service from Newark airport to downtown Manhatten. The price was very reasonable and we were pleasantly surprised as we had booked a shuttle but ended up with a private ride. Our driver Mohammad was waiting for us as promised and was very pleasant. He even went the extra mile and arranged to meet up with me later in the day to return the jacket I had left in his vehicle in the morning. I would definitely recommend this service and this driver to anyone looking for transportation from the airport.

Annie Allard

Excellent service. We booked the shuttle but we were upgraded to a private vehicle the driver Antoine was excellent very courteous and professional. I highly recommend GO Airlink

Dean

I love this service, I have used them many times and have never had a problem. I am happy that their service is available from both JFK and EWR.

Tamara Burwell