BOOK NOW
BOOK NOW

Your feedback is important to us!

GO Airlink Reviews

What's on your mind?

GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.

While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.

4.6
4.6 out of 5 stars (based on 164 reviews)
Excellent76%
Very good10%
Average7%
Poor7%
Terrible0%
​

Reviews Submitted through Google

Ross Duren
Ross Duren
I was really scared with this service having read the reviews after I booked, however, things could not have gone smoother. I booked a private van for our family of 6. Communication was good when we landed even though we had a slight delay and the driver was in the waiting area. Pickup to the airport was a breeze as well and the driver was even early to get us at our hotel even with a 4am pick up. Based on the recommendations of past reviews I contacted the company several hours before my pickup to confirm just to be careful. Overall this was a good experience for the price.
Marlene Fuller
Marlene Fuller
Excellent experience. Booked online for pickup from Cape Liberty Cruise Terminal at the end of a cruise for transfer to JFK.Had issues with my booking (did a shared shuttle which they don’t do from the cruise terminal), but they switched it to a sedan for me and even emailed back and forth when they knew I had no cell service.Driver was on time despite all the cruise traffic (sorry you had to sit in all that traffic!!) and he texted to let me know where to meet him and was very kind to point out all the cool landmarks along the way to the airport. Car was immaculately clean. Driver was professional and safe.
Serife Tekin
Serife Tekin
Reviews here had scared me but the pick up and drop off process was super smooth for me. They communicated before arriving and they arrived right on time. Overall great and affordable service.
vladimira dvoncova
vladimira dvoncova
Was at first starting to worry after reading all the negative reviews. This was very professional headache free service. Oli our driver was amazing! Ask for Oli when booking. Highly recommend. Thank you.
Shaxx Capone
Shaxx Capone
Read the reviews after purchasing and was expecting the worse. Turns out I had 0 issues at all which I'm sure plenty of other people have experienced but maybe just haven't left a review. Prompt pick up and drop off, polite drivers can't ask for more really.
Brendon Worth
Brendon Worth
Got a ride to the airport with Antoine. It was a great ride. He was incredibly helpful, kind, and he got me there safe and on time!
Judith Colp Rubin
Judith Colp Rubin
Super reliable and pleasant experience
Cris Sol
Cris Sol
Vindo aqui deixar minha experiência positiva porque as avaliações negativas quase me fizeram desistir. Mas usei o serviço em Maio desse ano e funcionou super bem! Assim que tive sinal vi que o motorista já tinha entrando em contato comigo por email, SMS e whatsapp. Segui as instruções, ele indicou um lugar para que eu aguardasse e rapidamente saímos. O motorista foi super educado. O shuttle era confortável, a direção foi segura e ele me deixou no meu hotel.
Heather Thomas
Heather Thomas
Tammy Thomas
Tammy Thomas
Antoine was such a great driver. He was very personable and helpful! Highly recommend!
js_loader

Reviews Submitted through Our Site

Great service. Safe, friendly and on time ride from Newark Airport to NY and back. Besides, I contacted the company to have an earlier lift on my return and Go Airlink arranged everything quickly and in a professional manner. They also call me on the phone to excuse and inform me when there was a slight delay due to heavy traffic in the NY streets. Both shuttle drivers were helpful, nice & pro. Highly recommended company.

Olivera A.

Both arrivals and return trips were excellent. VI’s hard was my return driver and he was surperb in his driving. I do not remember the name of my outboard diver but he got me to my Doctors appointments on time. Thank you!

Norman S.

Driver very friendly and helpful. I would definitely recommend this service to anyone who asks

Tracey D.

While we were driving to LaGuardia airport, I got confused regarding the terminal. The driver stayed with us and made sure we got to the correct terminal. Since there is so much construction at the airport, we would have had a difficult navigating the terminal change on our own. He took care of us and I really appreciate that.

Nancy S.

Really great service – took loads of stress out of our trip – navigating to and from JFK may have tricky. Both drivers were friendly and got us to where we needed to be, on time and safely. I would definitely use Go Airlink again. Thank you.

Julie L.

Wonderful service! Definitely recommend and will use again!

Alyssa H.

The best return home, started with the ground transportation. Just in time Edita was at our hotel in midtown.

She was very kind and polite with us.

So, thank you Edita, the best driver in NYC ever!!!!!!!!!!!!!!!!!!!!!!!

Daniel L.

Excellent service, right on time! Easy reservation via internet and even got a reminder a day prior to flight by email.

Well done!

Iris C

The van was clean and the driver was not only polite, his music choice was wonderful to listen to all the way to Kennedy Airport

Kathleen M.

I was picked up by Anthony in van 579 from Newark airport on Weds 9th August at 11:30pm. He had a very tricky customer who was annoyed she would not be dropped off first. He gave her several options but she decided to call and complain. Anthony could not have been more helpful and was a fantastic driver. Passengers need to understand that they may be last to be dropped off.

J F.