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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 291 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Souuni our driver was prompt and ready. He started comunicating once we landed.
The driver arrived on time to meet my plane and was courteous
Great experience for my first time in NYC in 20 years. Driver was polite, professional and got me where I needed to go. What more could you want?
Timely and friendly service!
Absolutely legendary service! If you're heading to NYC and want to skip the stress, this is it. The drivers were total pros—punctual, expert navigators, and safety-conscious. Our private van was spotless and incredibly comfortable. Don’t even think twice; this is the premium transport experience you want and deserve! I would recommend them again and again. Thanks Go Airlink NYC

Reviews Submitted through Our Site

My flight was delayed 4 hours and I was afraid that I wouldn’t still have a shuttle since I paid for a shared ride. I contacted the company and they assured me that I would still be taken care of since they were notified of my delayed flight. When my flight was finished they texted me to tell me where to wait and after a short while I was picked up. My driver was Sofia. She was awesome.

L. D.

I had a positive experience with goairlink. When I arrived I wasnt sure exactly where to go as I had not been to jfk. I was confused by a message I received upon arrival at jfk. I called the service and they answered quickly and directed me to where I believed I needed to be. I was told a driver would come and retrieve me. Within 10 minutes I received a call from the driver and I was on my way to my hotel. I would definitely use this service again, it was cost effective and I appreciate having a real person to talk to when there are questions or concerns.

Rebecca

Very reliable company and punctual and kind driver, excelente service

Rosa Dinzey

GO Airlink is a wonderful service! They are well organized, reliable, very affordable, and very professional. I highly recommend them for transportation to and from NYC airports! The drivers are courteous, and their website makes it easy to schedule a ride.

Rochelle Green

I had booked shared shuttle ride from JFK. For some reason the shuttle was not available, but I got free upgrade to private vechicle.

The communication with the driver was very easy through the web app, the driver was on time and the journey was good.

Exellent experience. Thank you GO Airlink NYC!

D

Got me to my location in a very timely manner

Nancie

Excellent on time service with great communication

Debbie S

I was upgraded to a private car Share ride because the van was unavailable. The driver was professional, courteous and on time. I could not have been happier!

Beth Golden

I always use GO Airlink when I fly into NYC. It’s affordable, convenient, and easy. Sometimes if the shared van isn’t available, they’ve upgraded me to a private ride and they’re really nice about it. The drivers are super professional, and the vehicles are generally really nice. Seriously can’t understand why more people don’t use this.

Kelly

Our driver Mabud texted, called and then came into our lobby when we didn’t respond immediately. AirLink sent a private car instead of a shuttle some we were likely the only ones departing so early. We had read some of reviews, but this was our best choice. Highly recommend.

Grant Patton