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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 293 reviews)
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Reviews Submitted through Google

Chuck Ocheltree
6 hours ago
Great experience!
Several shortcuts through Queens/Astoria to miss the 4pm traffic with fun stories and a bit of history along the way

My Sedan was great coming and going—will definitely use you guys again—thanks!
Adevand 24
10 hours ago
Great ride! Thank you
Frank Marin
11 hours ago
Christopher was great. Very personable and gave us a lot of good pointers and things to check out while driving us to our hotel from the airport. Great job
Lucy Plaisir
1 day ago
Great service!
Erin
1 day ago
Very friendly and professional-
Loved the service and our driver was lovely.
No complain. Prompt and great experience Our driver Mohammed was very polite and we arrived in the airport safely and early. Thanks.
Penguin Slayer
2 days ago
Michele Olden
2 days ago
This service was booked as part of my package thru Costco Travel and made our first trip to NYC very enjoyable. Communication was often and clear. Upon arrival at the airport, we were met with a greeter who took us to our driver and were dropped off at our Times Square hotel. Upon leaving, driver picked us up at the agreed upon time and location. Both rides were smooth, drivers were courteous. Having this service removed any anxiety over arranging our own transport in NYC. Would highly recommend.
kristi mccarey
2 days ago
I was very pleased that even with my plane delay my driver was there. He kindly gave me a water and was very polite. Thank you!
Susan Hawkins
2 days ago
Wonderful service! Safe & comfortable ride! Our first driver, Jennifer was so nice and welcoming, second driver, Tran so concerned about our safety! Great people, easy to book and took the worry about getting to and from the airport (or anywhere else for that matter.)

Reviews Submitted through Our Site

Our driver Mabud texted, called and then came into our lobby when we didn’t respond immediately. AirLink sent a private car instead of a shuttle some we were likely the only ones departing so early. We had read some of reviews, but this was our best choice. Highly recommend.

Grant Patton

We had two great drivers to and from the airport to our destination. During casual conversation with our first driver we discovered that he was from Edenton N.C. where my sister taught music in the early 60’s. He was very friendly and helpful and a great driver. Our second driver was very good also and assured us that our arrival to airport would be early rather than late. Roads were closed and alternate routes had to be taken. He was very professional and courteous. We do appreciate the private car upgrade at no cost. You met your end of the contract which was to get us to airport and gave us an upgrade to met that obligation. Excellent Service !

Kenzil Summey

While we had a very slow start with our experience with the company, everyone that I talked to about this situation, was so helpful and friendly. It was resolved and a refund was issued within a few days. No one ever treated me with anything but respect.

Our return trip to the airport was beyond great. I will recommend this company and use them next time I am in NYC.

Yvonne Vasquez

People from Goairlink are helpful and polite. I booked my trip over the phone and the person was excellent.

The driver was very nice and helpful. The car very comfortable.

I will use the service foe my next trip to the airport.

Melva Friedman

In March I booked return flight from Albuquerque NM to JFK. My JetBlue flight scheduled to leave 11:59pm reaching NY 6:59 am was canceled until 4:30pm the following day. Go Airlink kept track of all changes. When I arrived that night, they’d sent a private car to pick me up. This service did not

cost me a dime more. I was able to make my commuter train at GCT and safely reach home that night. This was exceptional service by GoAirlink and I will use them again and again.

Ms M. Williams

First time in New York and used their service from LGA. They called me as soon as I landed and were waiting as I walked out of the terminal. Their driver was friendly, professional and fun. I was in out hotel lobby on Broad way 20 minutes later. Stress free service. Enthusiastically recommend.

Jimmy Hoffmann

Excellent! They never let me down. They are incredibly accommodating. It’s my 1st choice when I need to get to an airport.

Geisha

Ali was on time, courteous…it was an absolute pleasure to have him as a driver 🙂

Deborah

Our Drivers name was Brahim and he was just so patient, so kind, so so helpful and just a super friendly person! This is my and my family’s first time in NY and we couldn’t have asked for a better driver or transportation experience. Thank you truly!

Gelisa S.

I booked a shared ride and got a free upgrade to a private SUV that I shared with 2 other passengers. The ride was smooth and the driver was kind enough to show me all the great landmarks as we made our way to Grand Central. Highly recommend.

Damalie