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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Matthew Kinnison
16 hours ago
Our driver Zach was amazing! Great storyteller and introducing us to the city.
Very respectful and would recommend him everytime if we could.
Gabby Baker
1 day ago
My driver was Lahcen. He was very professional, helpful and friendly. He arrived on time.
Mark Scheff
3 days ago
Professional and safe. Made every effort to navigate the snow filled streets of New York and got us to the airport with plenty of time. Highly recommend. Book with confidence.
Wonderful ride and immensely helpful in getting baggage and wheelchair for us. Could not have managed without Mike!
Jason Koziol
3 days ago
My Sedan was a great service. They keep in touch with you the entire time until they pick you up. Antoine was great. He was 10 minutes early and made the ride to the airport enjoyable.
Karen Waldron
3 days ago
Great service for my party of ten for our visit to NewYork during the 10 yr blizzard of 2026. On time for pickups and, accommodated reservation changes.
Skokie Shakes
4 days ago
Great driver. Familiar with the city. Drove safe. Super nice.
Angela Roberts
4 days ago
Amazing service. Driver was so professional and kind.

Reviews Submitted through Our Site

Efficient, timely, clean, friendly,comfortable, professional and personable. Van #239

Veronica H.

I had the most enjoyable ride this evening to Manhattan. Please do give Mr. Salahuddin my thanks for a safe, courteous and professional ride home. I’ll be sure to use Airlink in the future and recommend to my flight attendant colleagues at American Airlines to do the same. I’ll be booking my next ride on Friday, the 15th! Kind regards,

Theresa Wheeler

Booked Go Airlink before reading the reviews. But was pleasantly surprised. Booked for 3 people and 16 bags of luggage from Manhattan to JFK. Was anxious about the time, the luggage the service. But all we can say us Excellent! All went well and we were very very happy

Barry G.

Great service, allowed us an earlier trip than reserved for and driver came out to find us and help us with our luggage

John G.

Fantastic service very prompt and very helpful driver put me at ease as my first time to new York ,and will be telling rest of family to use when we come to visit my brother

Excellent

Marc W.

It was our first time in NY and the first time we booked a shuttle (from JFK to Manhattan). The service was in time and fast (although it was rush hour). Drivers were friendly and helped us with our luggage. The vans were clean.

We would use it again! Thank you!

Dennis R.

Had a great driver named Kumar! He gave us good amounts of tips that were handful considering it was our first time in New York!

Andreas C.

I was very pleased with the service that the company provided. It was easy to book and change my reservation when my flight was changed. The drivers were courteous and arrived ahead of schedule. I would definitely use this service again.

Merry

Initially mildly concerned by some misplaced negative reviews my fears were soon allayed when it became obvious that Go Link is a shuttle bus service which is at the top of its game. The booking process is simple and faultless, the pickup, although running about 10minutes behind time was of minimal concern because a company representative phoned to advise of a slight delay, the driver, although a man of few words, was courteous, a safe driver and delivered us to the JFK airport in plenty of time to work our way through the baggage drop and customs process. The vehicle was clean and in good order and the transfer cost equal to or below any other mode of transfer available. What more can a customer expect?

Daryl K.

William Escalante, vehicle 604, was my Airlink ride to Newark Airport. I was the first person in his vehicle at 11am. He did a great job, and was very courteous and considerate. I hope you will reward his high-quality service!

Carol G.