Your feedback is important to us!
What's on your mind?
GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.
While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.
I had the best experience with Go link shuttle service. My driver was so friendly, provided great communication and the ride was enjoyable. I highly recommend Go Airline NYC for your airport transportation needs. ⭐⭐⭐⭐⭐
Given a free upgrade, service was superb, metatarsal the airport and the driver was super friendly. Great service and would highly recommend.
Picking up from the airport, we got a free upgrade to a private sedan and had an excellent driver who communicated well, was friendly and personable.
Picking up from the hotel, the pick-up service was on-time, however the shuttle didn’t have the company name on the outside of the van and there were several pick-ups and we almost missed out flight. For this reason, we probably won’t use the shuttle service again.
Great service on my recent trip to New York. We got a free upgrade to a private sedan and had an excellent driver who made sure we avoided traffic. The driver also arrived early for pick up so there was no waiting around. Highly recommend.
Easy to find and book online (NYC to JFK) but when I got no confirm email I easily spoke to a human being!(which I prefer when I have service questions) It may have been my fault I didn’t get the confirm email as I failed to put in my flight number..however after speaking to the woman I was sent the confirm email (and I had a confirm number so she could find easily that I had paid ). Next step- the day of. The driver texted me exactly where he was, the vehicle and license plate- super helpful..and was very pleasant and positive and also punctual! (all in the early morning..we left 15 minutes early which got me there earlier because I too was upgraded to a private SUV, very clean nice vehicle). Would definitely use again and recommend to anyone wanting a GREAT service to the airport.
Great service. Like many others mention a shared shuttle was not available so I was upgraded to a private sedan at no extra charge. Highly recommend this service.
I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car…all to me.
Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it’s simple and cheap.
Paola
I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car…all to me.
Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it’s simple and cheap.
Go Airlink did a great job getting me from LaGuardia Airport to Grand Central Terminal. Once I landed at the airport I made my way to the welcome center to call them . The dispatcher said someone would at the pickup point in 15 minutes. What I didn’t know is that the van service wasn’t available so they sent a private vehicle ( free upgrade) to pick me up. The driver Muostafa was excellent and very friendly .Great job Go Airlink . I will be using your service again in the near future.
Thank you, T. Strang
My flight to JFK was delayed. I had booked a shared shuttle and was concerned about missing my ride. I got an upgrade to a private car as the shared shuttle wasn’t available. The helpful customer service rep confirmed that there was no extra charge.
What a pleasant surprise! The driver Oli was such a skillful and patient driver navigating the drive to Manhattan during rush hour.
I will definitely be using Go Airlink again!