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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Amy McMurdo
2 hours ago
Chris was very friendly and accommodating. He offered information about all aspects of NY and made us feel very welcomed!! We look forward to seeing him to take us back to the airport on Sunday!
M. Cram
7 hours ago
Our driver Zach was amazing! Great storyteller and introducing us to the city.
Very respectful and would recommend him everytime if we could.
Gabby Baker
2 days ago
My driver was Lahcen. He was very professional, helpful and friendly. He arrived on time.
Mark Scheff
3 days ago
Professional and safe. Made every effort to navigate the snow filled streets of New York and got us to the airport with plenty of time. Highly recommend. Book with confidence.
Wonderful ride and immensely helpful in getting baggage and wheelchair for us. Could not have managed without Mike!
Jason Koziol
3 days ago
My Sedan was a great service. They keep in touch with you the entire time until they pick you up. Antoine was great. He was 10 minutes early and made the ride to the airport enjoyable.
Karen Waldron
4 days ago
Great service for my party of ten for our visit to NewYork during the 10 yr blizzard of 2026. On time for pickups and, accommodated reservation changes.

Reviews Submitted through Our Site

Very accommodating, drivers where very nice and helpful

Albert Yongque

Great experience. My drivers to and from the airport arrived promptly to pick me up and contacted me directly to let me know where to meet them. The drivers arrived slightly ahead of the arranged pick-up time, so I never had to wait for my ride. Everyone I spoke with, including customer service and the drivers, was friendly, helpful, and professional.

Laura W

Excellent professional courteous service and looking forward to using your services again in future thanks

Joey Gaines

I booked a shared ride to JFK on 2/19/25 for a 4:00am pick up. I was informed that a Lincoln Sedan will pick me up instead. It was a wonderful upgrade from a shared van. Mohammed was quiet and got me to JFK safely.

Maria Rodriguez

Quick and comfortable ride from Midtown East to Manhattan

Eirini

Muy buen servicio! Te envían un SMS para que puedas ir viendo el recorrido del shuttle antes de llegar y puedas estar listo en el hotel.

Noel

I was able to easily connect with the driver once we landed because of a text that was sent connecting us. He was super nice and informative. The vehicle was comfortable, clean and spacious. We were there during the snow storm so our return flight got changed multiple times. Customer service was very helpful and kind when I had to repeatedly change our pick-up time. Our ride back to the airport was smooth. We will definitely use them again!

Lizette

Very good service: on time, efficient drivers, good communication. Never been to New York before: Airlink made transportation from LaGuardia to hotel in Manhattan easy.

S Roberts

We had a great experience using Go Airlink Shuttle to & from JFK International airport in NY. I went to the welcome desk at the airport. I asked if there were any hotel shuttles available. I was referred to Go Airlink. It was 69.00 for 2.people in a van shuttle. Driver was nice. He gave us some tips and was personable. For the return, we went online booked a pick up time and date. It was fairly simple. Driver was approx. 15 min., but he communicated his location and advised us due to traffic he was running a.little late. I appreciated the comminicationn from the driver. Also, I received a confirmation text that our driver was on his way and locarion. Driver was quiet and nonengaing. It was not a.big deal just an observation. Overall, we had a good experience. I would recommend and personally use them again.

Adrianne

Always a wonderful experience riding anywhere with AirLink ! The vehicles are luxurious and drivers are superb: courteous and always prompt!!!!!

Ellen Regenstein