Your feedback is important to us!

GO Airlink Reviews

What's on your mind?

GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.

While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.

4.6
4.6 out of 5 stars (based on 293 reviews)
Excellent
Very good
Average
Poor
Terrible

Reviews Submitted through Google

Melinda Kearney
7 hours ago
Our driver was very friendly and conscientious about getting us to our location on time Excellent communication with us about his arrival time.
Jim Pryor
13 hours ago
This company was great while visiting NYC. Our flight was delayed and they were easy to work with on rescheduling our arrival pick up. Communicate communicated well very nice vehicles and we’re always on time. I would 100% use them again.
Vanessa Estes
15 hours ago
Great service! Drivers were super friendly and professional. Price is fair and more affordable than other companies. Would definitely use them again.
don bannai
1 day ago
Driver was 15 minutes early. Not rush on his part to get me to my destination. Car was clean. Professional organization.
Timely pick up at manhattan hotel and drop off at jfk airport. Friendly driver. Pleasant conversation with him and fellow passengers. All good. Thank you kabir.
Kim Sloan
1 day ago
Reginal Wright
2 days ago
Brian Long
2 days ago
Both of our drivers were very prompt and always on time.
Tery Davis
2 days ago
Driver was prompt, courteous and a great driver
Michele Tully
2 days ago
Simple way to get in and out of the city.

Reviews Submitted through Our Site

I ordered a shuttle ride to JFK but was pleasantly surprised when a car picked me up instead. The driver was early, polite & helpful, the ride smooth. I recommend Go Airlink to friends & family.

E. A. Manhattan

Very accommodating, drivers where very nice and helpful

Albert Yongque

Great experience. My drivers to and from the airport arrived promptly to pick me up and contacted me directly to let me know where to meet them. The drivers arrived slightly ahead of the arranged pick-up time, so I never had to wait for my ride. Everyone I spoke with, including customer service and the drivers, was friendly, helpful, and professional.

Laura W

Excellent professional courteous service and looking forward to using your services again in future thanks

Joey Gaines

I booked a shared ride to JFK on 2/19/25 for a 4:00am pick up. I was informed that a Lincoln Sedan will pick me up instead. It was a wonderful upgrade from a shared van. Mohammed was quiet and got me to JFK safely.

Maria Rodriguez

Quick and comfortable ride from Midtown East to Manhattan

Eirini

Muy buen servicio! Te envían un SMS para que puedas ir viendo el recorrido del shuttle antes de llegar y puedas estar listo en el hotel.

Noel

I was able to easily connect with the driver once we landed because of a text that was sent connecting us. He was super nice and informative. The vehicle was comfortable, clean and spacious. We were there during the snow storm so our return flight got changed multiple times. Customer service was very helpful and kind when I had to repeatedly change our pick-up time. Our ride back to the airport was smooth. We will definitely use them again!

Lizette

Very good service: on time, efficient drivers, good communication. Never been to New York before: Airlink made transportation from LaGuardia to hotel in Manhattan easy.

S Roberts

We had a great experience using Go Airlink Shuttle to & from JFK International airport in NY. I went to the welcome desk at the airport. I asked if there were any hotel shuttles available. I was referred to Go Airlink. It was 69.00 for 2.people in a van shuttle. Driver was nice. He gave us some tips and was personable. For the return, we went online booked a pick up time and date. It was fairly simple. Driver was approx. 15 min., but he communicated his location and advised us due to traffic he was running a.little late. I appreciated the comminicationn from the driver. Also, I received a confirmation text that our driver was on his way and locarion. Driver was quiet and nonengaing. It was not a.big deal just an observation. Overall, we had a good experience. I would recommend and personally use them again.

Adrianne