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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
Excellent78%
Very good8%
Average6%
Poor8%
Terrible0%

Reviews Submitted through Google

Nestor Hernandez
14 hours ago
Mark Scheff
21 hours ago
Professional and safe. Made every effort to navigate the snow filled streets of New York and got us to the airport with plenty of time. Highly recommend. Book with confidence.
Gaile Gibbs-Warren
21 hours ago
Wonderful ride and immensely helpful in getting baggage and wheelchair for us. Could not have managed without Mike!
Jason Koziol
22 hours ago
My Sedan was a great service. They keep in touch with you the entire time until they pick you up. Antoine was great. He was 10 minutes early and made the ride to the airport enjoyable.
Karen Waldron
1 day ago
Great service for my party of ten for our visit to NewYork during the 10 yr blizzard of 2026. On time for pickups and, accommodated reservation changes.
Skokie Shakes
2 days ago
Great driver. Familiar with the city. Drove safe. Super nice.
Angela Roberts
2 days ago
Amazing service. Driver was so professional and kind.
Susan Eiden
2 days ago
Very courteous and helpful
Esmeralda Landa
4 days ago
Kris was an excellent sedan driver from the Grayson Hotel to Newark Airport. He was very professional, friendly, and incredibly informative—he shared great recommendations and tips about New York attractions for our next NYC trip, which we really appreciated. On top of that, when my husband accidentally forgot a personal item in the car, Kris went out of his way to come back to the airport quickly and return it. Outstanding service and kindness. Highly recommend!
Laura Ratajczyk
4 days ago
Jay was such a wonderful driver and we had a great chat on the way to LaGuardia. Go Airlink was so reliable getting my from and back to LaGuardia on my trip to NYC. And so much cheaper than Uber or a taxi/car service! Highly recommend!

Reviews Submitted through Our Site

Driver was on time, very helpful, and quite courteous.

Would definitely use again.

B B Teague

I had an injury so needed an easy way to get from Manhattan to the JFK terminal. I booked a shuttle from Grand Central. It turns out, that I was the only passenger traveling at that time, so I ended up with a private car to the airport! The driver was lovely and helped me with my crutches. It really changed my thinking of ways to get to the airport and will definitely use GO Airlink for my next flight in a few months

Deborah

My trip from Newark to Manhattan was simple and relatively inexpensive. Booking was easy and the vehicle was clean. Highly recommend!!

Ann

Great service! I tried Go Airlink Shuttle for the first time to and from JFK for my trip to NY and they were professional, on time, extremely affordable and friendly. I will only use them in the future. When I ordered a shared ride one was not available that morning so they gave me a free upgrade to a private car! Highly recommend this company!

Annie Gustavsen

The Go Airlink service was fantastic! The entire experience from arrival to departure from NYC was great! The driver called as the plane landed to confirm pickup point, the vehicle was beautiful and clean, the driver was personable, friendly and demonstrated expert driving skills. The driver called to confirm my 6:05 am pickup to return to JFK at 5:40am and said to call when I was ready. The service was excellent. Thank you.

Karen

Ordered a pick up from Midtown Manhattan and the bus arrived on time. The driver was polite and I felt safe throughout the trip back to Newark Airport. I was apprehensive as I had booked it before I saw the negative reviews and turns out I had nothing to worry about. We did have 2 further pick ups after us all within a few blocks, however due to heavy traffic it meant the journey time was longer than I was expecting but we were dropped off with plenty of time to catch our flight home.

Please give this company a chance, yes there are negative reviews but based upon my experience I wouldn’t hesitate to use or recommend them.

Sarah Haynes

Used the shared shuttle before, but this time we got picked up both way – EWR to Manhattan then return to EWR by sedans – really good transfers, didn’t give it five stars because first driver was 25 minutes or so late picking us up.

I would certainly use again the next time I go to NYC 👍

Robert Gillis

Super punctual. Alex excellent driver. I recommend 100%

silvina jorge

Easy, affordable, and reliable transport.

Danielle

Excellent experience with the professional service.

Luan Nguyen