Your feedback is important to us!
What's on your mind?
GO Airlink is constantly striving to provide best service we can and we can’t do that without your feedback.
While we want to read your feedback, if you need to speak with someone directly, please contact our Customer Service Center at 1-212-812-9000.
4.6 out of 5 stars (based on 300 reviews)
Reviews Submitted through Google
Reviews Submitted through Our Site
**Comfortable Ride, but a Disappointing and Exhausting Pickup Experience**
I booked Go Airlink for a private transfer from Newark Airport to Manhattan. When making the reservation, I provided my flight number and scheduled arrival time of 8:50 p.m. I suggested a pickup time of 9:45 p.m., allowing almost an hour for immigration and baggage claim.
The confirmation email stated that, upon arrival, I would receive a message with the driver’s name, vehicle details, and a link to click once I was ready to leave the terminal. It also indicated that, if I did not receive the message, I could contact the company using one of the courtesy phones available at the airport’s Welcome Center.
Unfortunately, I never received the promised message, and I could not find any of the courtesy phones mentioned in the instructions. As a result, I had to use my own phone while roaming internationally to contact Go Airlink. It took three calls, each lasting between five and ten minutes, before I finally received the driver’s name and license plate number and the vehicle arrived.
I was ultimately picked up one hour after my first call and approximately 30 minutes later than the agreed pickup time. After a flight of more than seven hours, spending another hour making calls and waiting at the airport was both exhausting and frustrating—especially after paying for a private transportation service precisely to avoid this kind of inconvenience.
On the positive side, the vehicle was comfortable, clean, and in very good condition, and the driver was friendly. However, the poor coordination and failure to provide the communication and pickup process promised at the time of booking made the overall experience very disappointing.
Our driver Borris dealt with the most stressful condition with such a professionalism – Saturday during the World Championships (soccer), tourist and police everywhere, and above all the violent weather of thunderstorm and rain! Thank you Borris.
Great Clean Smooth Driving Experience 👍🏿
I have used this service at least 6 times to LGA. It is always on time, may have to wait a few minutes at the airport once they are called. The pick up from the hotel has always been on time even calling to say they are on the way. Highly recommend
Ny driver did not come in and get any of the passengers. He had us come out and and find him.
Five-star service! Airlink went above and beyond when our original airport transfer ran into a timing issue. They upgraded us and delivered us to Newark early, solving the problem before it even hit our radar. The ride was incredibly comfortable and the driver was wonderful.
Highly recommend for stress-free travel!
Première réservation et problème ! Pas reçu la confirmation. Un mail envoyé et 5 min plus tard la réponse. Service réactif et renvoie de la confirmation.
Je recommande. Maintenant plus qu’à voir comment se déroulera le transfert.
Je remettrai un nouvel avis ultérieurement.
We booked a private ride from LGA to our hotel in Manhattan. Stan called promptly as we were fetching our luggage. He was helpful with directions on where to meet the van. He was prompt, friendly and answered a myriad of questions from the whole crew we were traveling with on the way into the city. He was an absolute gem and we were happy to have his services today.
Ride from LGA to Brooklyn cruise terminal was great. Very friendly greeter at baggage met us , escorted us to new Suburban. Great ride
9093102440