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GO Airlink Reviews

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4.6
4.6 out of 5 stars (based on 292 reviews)
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Reviews Submitted through Google

K. Stockton
4 hours ago
Such a sweet man! Picked me up on time with a smile (after 12 hours of cancelled flights and rerouting, this really helped lift my mood) and drove me to my destination so fast - just the kindest man. Thank you Desgrottes!
Debbie Kay
5 hours ago
Everything went very well. We had a very late arrival due to flight changes, and our driver was right there. Andy was very helpful, very friendly, and gave lots of ideas on how to enjoy the city!
Susan Beaman
6 hours ago
D B S
20 hours ago
Super easy! Very kind and friendly folks- great communication!
Sharon Sath
1 day ago
Our driver was 20 mins early which was great because it was pouring rain. He was very friendly and he drove so smoothly that I fell asleep almost instantly. Thank you!
Rachel Becker
2 days ago
The shuttles were on time and the drivers were professional.
Robert Hanson
2 days ago
Service was excellent. Driver was on time, friendly, and vehicle was nice and clean. Would definitely use them again and would recommend.
Dan Triguero
2 days ago
Chris was an excellent driver, prompt, courteous, and very knowledgeable about the city.
Istvan Soos
2 days ago

Reviews Submitted through Our Site

We took our first trip to NYC and used GO Airlink to take us from Newark to Mid Town Manhattan. The experience could not have been better. Our driver, Stephanie, was on time and incredibly friendly. She set the tone for our whole weekend. From minute one we felt like we were being driven to our hotel by family. She was able to give us tips on how to navigate Manhattan, good places to go and places to avoid. These insights were incredibly useful to us as first time visitors. After an amazing 3 days of Christmastime in New York, Stephanie was also our driver back to the airport. By the time we unloaded, we were actually sad to have to say goodbye. We were incredibly grateful that GO Airlink proved to be everything we hoped for in our transportation needs and we got the added bonus of meeting Stephanie, truly a great Ambassador for Go Airlink and New York City.

The Lesters

Amazing service! Cal was great assisting me. A very safe and trustworthy company to travel to JFK. I recommend it ⭐️

Lourdes

We have been drive sto JFK AirPort from our hotel in dowtown from Andrea.

She has the BEST person we met here in NY: so fine, so kind, so everything. It’s been a great travel to the airport.

Thanks her once again for the amazing experience

Valerio

I could have been home by the time we left.

I booked a shuttle from JFK to Manhattan. My flight arrives early and when I met with the shuttle rep at the welcome center he told me no worries they’d get me out 30 minutes early.

Well talk about over promising and UNDER delivering.

They did not only NOT get me out early but they left 20 minutes late.

I seriously could have been home now if I took the train.

Jennifer

Great value and wonderful driver. Amit was a few minutes behind my pickup time but called to reassure me he was on his way. Amit was very professional and great driving skills!

Shannon Roberts

Maria was our driver for our party of 8. She was absolutely fantastic. She was prompt and patient(when we had to make a stop to let my son run back to the hotel after he forgot his phone)! She’s was an excellent driver and told us exactly where we needed to go once we got to the airport. She was a delight to have conversation with and made our drive fun all while feeling safe. I would definitely recommend her!

Kelly Lorenzen

This shuttle was excellent! The driver was the best part! Andrea was ahmazing and so incredibly nice and patient. The van was very very clean and it made easy for me to get from Manhattan to EWR. I wish I would have taken it from Ewr to manhattan but took subway which was mistake! I will def go on this shuttle in future and I hope all drivers are like Andrea!

becky patel

Fantastic experience!! Maria was an outstanding driver and knew lots about the city. It was a safe and comfortable ride. Would highly recommended to anyone!

Elsa

Our driver, Maria, was wonderful. We were a group of 8. Was courteous, patient and provided an impromptu tour of the area on way to JFK. An excellent driver. Highly recommend.

JT

Worked out perfectly. Needed round-trip Newark airport into New York City. Drivers were on time, friendly and safe. Reasonably priced. I would definitely recommend and use this shuttle service again.

HJL